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Aetna
- Insurance
- Blue Bell, PA
About this business
Location details
1425 Union Meeting Rd, Blue Bell, PA, 19422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 08:00 a.m. to 5:00 p.m. |
They are just hire really incompetent people. If you call you'll likely get someone in India who will keep on hold for over an hour and not solve anything until you just give up. Or they say they'll get back to you and never do. I constantly have to appeal my covid test reimbursements because I buy them off Amazon and they get denied. Most likely because Aetna wants you to buy thru CVS so they can get their kickbacks. They altered my wife's labor & delivery hospital bill from 2 years recently and it took months to get resolv... read more
Would give 0 stars if I could. Called before a procedure to confirm it would be covered based on what I found on their website regarding their policy for this condition. Was told over the phone by their rep yes it would as I fit into the criteria listed on their site and they gave me the codes my doctor would have to use to bill them for it to be covered…..only to NOT have it covered. It’s a $1200 bill and it’s something I need to have monthly. They told me it was denied as it’s not part of my coverage when it is. Fraudulent
Unable to talk to a human as I’m returning a letter sent to a person whose been dead for 30 years
I've been with Aetna for 17+ years. From my experience - everything went down, when the company been sold to CVS. I used to helpful, very personal customer service, readiness to help and attention to details. Now it's all gone. Money, money, money.... They don't care anymore - no help, no attention. The prescriptions with them are more expensive than with GoodRx. Make another choice if you can. Unfortunately I'm tied to them thru my employer.
Frequently asked questions about Aetna
How is Aetna rated?
Aetna has a 2.2 star rating with 13 reviews.
When is Aetna open?
Aetna is closed now. It will open tomorrow at 8:00 a.m.
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