AeroCare Billing Center

Hope Bailey 

on Google

a year ago

I purchased my cpap machine in october and paid all my fees. I got a 200 dollar bill in mail that says for rental fees for november and December i think not i just paid yall 1300 month before. So the lady on the phone is telling me its not rental fees even tho thats what the bill said its actualt for the plasctic water piece that came with the machine and hose i didnt get and other supplies i did not get!!!! I have spoken to my attorney as of 5 mins ago bc your not going to force me into a 200 rental and supply bill that i o... read more

moni felton 

on Google

3 years ago

I called them to have my report emailed to on my Resmed usage. The person I talked to said she would email and didn't. I explained I needed the report for my DOT exam. When I called back a different female or the same who knows answered and said because I wasn't getting supplies from them they couldn't send the report. So as long as I'm buying from you, you will send a report that was told I could get at anytime. Aerocare is shady and I'm very disappointed. 

Amanda Berry 

on Google

4 years ago

I can not say enough good things about AeroCare. We changed from our initial provider, set up a brand new account, and had delivery of a home oxygen concentrator, portable oxygen concentrator, and a BiPAP machine. I stressed so much over getting everything done per the doctors orders, getting insurance filed, delivery, paperwork, etc. Everyone has been phenomenal to work with (office staff, representatives of equipment, and delivery staff)!!! I was always updated by emails, phone calls, texts updates (with photos of who woul... read more

Tres Chapman 

on Google

4 years ago

I have a friend who is a client of this company. He requires a power wheelchair due to a medical condition since birth. This company provided a power chair for my friend and handled all the billing with his insurance. The problem is the chair has been broken more than it has worked properly. When he calls often they screen his calls and send him to voicemail. They promise a call back by the next day anytime he is able to speak to him and continue to ignore him. When he does speak to them they always have an excuse about why ... read more

David Wilson 

on Google

5 years ago

They operate with very deceptive practices. They take your credit card information just to have on file, then start charging without any notice. And when trying to get it straightened out, you get nothing but the runaround. Someone is always suppose to call back but they never do. Then their resolution is sorry, nothing they can do.