AeroCare

Jeannie H. 

on Birdeye

4 years ago

I’m writing a review from my experience of using aero care in Texas , after discharge from hospital in east Texas the o2 care was great, then I traveled home to Dallas area & it’s been a struggle to try to get a POC unit .. I go back to calling Tonya in the East Texas Sulphur Springs ofc. They are kind & willing to help you solve your issues , aero care should take lessons on how helpful & efficient they are in this ofc. I can’t say enough great things about Tonya & how she has gone above others to help me get the level of c... read more

Mary O. 

on Birdeye

4 years ago

Gerald was very pleasant and comfortable to talk to but professional. He took time to answer questions and made me feel like he understood and cared and I didn't feel hurried. Tina took a lot of her time to get my insurance approval, which I truly appreciate. And she never made me feel like it was an imposition or burden. I can't thank them enough.......Mary O. 

scott j. 

on Birdeye

4 years ago

Stay away from this company. Horrible customer service. took months to get order. Arrived wrong have already spent months trying to get it corrected. No luck. Manager has still not called back even though call was promised a month ago. No one else can correct the incorrect order. THIS IS MEDICAL, kind of important.. I am on a 30 minute hold now just to try to get anyone. I get beyond frustrated for something truly very easy to do. I have time to write reviews. 

scott j. 

on Birdeye

4 years ago

Stay away from this company. Horrible customer service. took months to get order. Arrived wrong have already spent months trying to get it corrected. No luck. Manager has still not called back even though call was promised a month ago. No one else can correct the incorrect order. THIS IS MEDICAL, kind of important.. I am on a 30 minute hold now just to try to get anyone. I get beyond frustrated for something truly very easy to do. I have time to write reviews. 

Patty M. 

on Birdeye

4 years ago

They are always late with re-supply orders and always short. If insurance allows 3 months, expect 1-2 months worth and expect that they won’t place order or ship until after you should have started with the new supplies. Always a gap of 1-6 weeks from when you should have had to when you will get. 

Anthony D. 

on Birdeye

4 years ago

Fantastic service by all the staff here on the Gulf Coast. I want to give special thanks to Mr. Paul Nob for his on call service during emergency, and to all the tecs who provided excellent and speedy delivery of 02 bottles and supplies after Hurricane Zeta. The staff of AeroCare are always so polite and helpful going beyond the call to help. A. Dixon B.S.L. MS. 

Karen M. 

on Birdeye

5 years ago

I can count on getting my supplies quickly from Freedom Respiratory. Jason is very nice and super efficient. I told him today about a mishap I had and he even asked me if he could help me with it! Not the kind of customer service you get just anywhere, :) Karen Martin 

freetudu f. 

on Birdeye

6 years ago

This company is primarily owned and operated by the Muslim Brotherhood! They refuse veterans emergency O2 not accepting Veterans and family insurance. This company is totally beyond the pale and should have all business license remove as they are totally not American. 

mitch r. 

on Birdeye

6 years ago

Absolutely horrible company to deal with! Stay away if you can. I signed documentation for having my cpap supplies to be sent automatically on June 18th and as of July 22nd have not received anything. I called to follow up and the rudest woman, "Jess", picked up the call from the que. She was unable to find my documentation and never once did she apologize for the mix up. When I pressed for a more specific reason, her response was "This isn't my department, I'm just filling in." She should've found someone who could an... read more