Advantis Credit Union

Meghan Zimbrick 

on Google

7 months ago

Extremely poor communication. It was almost impossible to get through to a real person, and when they did return my calls, it took days. They also added insurance to my loan without my approval and overcharged me for it for two years. This was never clearly explained or authorized by me. When I finally spoke with a representative (Heidi), the conversation felt dismissive and unproductive. She claimed she had called me numerous times regarding a loan application, but in reality, I only received 2–3 calls. Overall, this has be... read more

Meg Z 

on Google

7 months ago

Extremely poor communication. It was almost impossible to get through to a real person, and when they did return my calls, it took days. They also added insurance to my loan without my approval and overcharged me for it for two years. This was never clearly explained or authorized by me. When I finally spoke with a representative (Heidi), the conversation felt dismissive and unproductive. She claimed she had called me numerous times regarding a loan application, but in reality, I only received 2–3 calls. Overall, this has be... read more

Michael Zaugg 

on Google

a year ago

Rivermark customer service is the absolute worst since the merger. I've been with Rivermark for a lot of years but they're obviously putting profits before customers at this point. Time for me to find a new bank. 

Sumayah Coney 

on Google

a year ago

I had an amazing experience working with Monifa L. when I came in for an auto loan. She was incredibly helpful, professional, and efficient from start to finish. Monifa made the entire process smooth and stress-free, and she went above and beyond to make sure I got the best possible deal. I truly appreciated her transparency, patience, and dedication. If you're looking for someone who genuinely cares and knows their stuff—Monifa is the one to see!