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Advance Auto Parts
- Auto Parts & Supplies
- Sudley, VA
About this business
Location details
8305 Sudley Rd, Sudley, VA, 20109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst customer service I have ever experienced, and I travel all the time. These guys don’t know what they’re doing. They literally would not return a box of four screws because they said the package had a crack in it. Went down the street to a smarter store and they refunded it.
Called twice for a simple yes/no question. Left on hold over 5 minutes both times. Called AutoZone and they were able to assist promptly, we are going there.
Great customer service from Stacy the manager she was very helpful. She resolved an issue from the Mathis store that apparently they couldn't. She went above and beyond to help me even though it wasn't her issue to resolve. I recommend coming to this one if you had to choose between the Mathis and Sudley store.
This location has TERRIBLE customer service. The Warrenton store with excellent service did not have a car battery in stock but said the store in Sudley rd had one in stock. My husband and I drove to manassas, 30 min away and at store had poor service but finally purchased a battery with clueless employees. Then took it to our mechanic on other side of manassas 20 min away to then find out the battery THIS store sold us was COMPLETELY DEAD!!!! We took it to the Autozone on 28 to return and they confirmed we had just been sol... read more
Frequently asked questions about Advance Auto Parts
How is Advance Auto Parts rated?
Advance Auto Parts has a 3.8 star rating with 411 reviews.
When is Advance Auto Parts open?
Advance Auto Parts is closed now. It will open at 9:00 a.m.
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