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Advance Auto Parts
- Auto Parts & Supplies
- Powhatan, VA
About this business
Location details
1790 S Creek One, Powhatan, VA 23139, Powhatan, VA, 23139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Literally just called to ask a few questions about having my battery replaced, and whichever dude that answered the phone was so damn rude and unpersonable I hung up within 30 seconds and will take my business elsewhere. Like seriously, a grown man that can't handle speaking to customers on the phone without being a prick should probably NOT be answering the phones, or interacting with anyone. And just before I hung up, I asked to speak to someone else who could help me and his reply was "what's the question." Happened toda... read more
Needed a help with a car part yesterday. I had the BEST experience with Austin. Wonderful customer service!!! He researched & wrote down exactly what I needed. He also suggested the best way to attain these parts. I felt like a cared for & valued customer. Thanks, Advanced Auto!
Its an advanced auto, you know what youre there for and how they work, nothing really to say there, however I did want to thank Austin for his help with my battery! Offered different ideas on what the issue could've been, worked around to check and offered different batteries at a variety of prices to give me an option, rather than only mentioning the most expensive one. Would definitely go back!
I was sold a defective tool. I tried to return the tool. Austin K argued with me that since the tool was open he could not refund the money. I replied that if the tool is defective a refund is in order. His response was that he, "Didn't want to take a hit on his inventory." After a few more back and forths and more customers looking at this conversation, he agreed to a refund. Needless to say I will not be returning to AAP.
Frequently asked questions about Advance Auto Parts
How is Advance Auto Parts rated?
Advance Auto Parts has a 4.2 star rating with 224 reviews.
When is Advance Auto Parts open?
Advance Auto Parts is open now. It will close at 9:00 p.m.
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