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ADT Security Services
- Security Systems
- Augusta, GA
About this business
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Location details
3815 Martinez Blvd, Augusta, GA, 30907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ADT is the worst. Whenever you make appointment with them in a 4 hour window the technician would come earlier before the appointment and not call you to see if someone is on site. This has happened 3 times and when you call into customer service they will tell you they aren't sending anyone back out and to make another appointment. Even though it is the technician error. Or they would come and leave before you get to the site. When need something you have pay for it and still have to install it your self. Bad business. Even... read more
The installer Adam McDonald saw that I was busy with other contractors and added additional pieces even after I said no (a motion sensor and numerous flood monitors). I called ADT to return the equipment that I told the installer that I did not want -- Now I'm stuck paying for additional monitoring and additional service costs. On page 9 of the contract its states that customers have 3 days to return equipment. Page 9 of a contact that is presented at the time of installation. Magically, customer service can track a call fro... read more
The installer saw that I was busy with other contractors and added additional pieces even after I said no (a motion sensor and numerous flood monitors). I called ADT to return the equipment that I told the installer that I did not want -- Now I'm stuck paying for additional monitoring and additional service costs. On page 9 of the contract its states that customers have 3 days to return equipment. Page 9 of a contact that is presented at the time of installation. Magically, customer service can track a call from yesterday, b... read more
⚠️-15 Stars! Their equipment has not improved at all. ADT is quick to take that payment but slow to correct their glitches. Hurry up and wait... Hurry, make your payments and wait for the breakdowns... Especially, the cameras and thermostats. Everything is a charge... Money hungry but starving, in the quality dept. I've been with ADT for many years and it seems like, since it was sold the last time, it went down in quality... All the way down. 👎🏾 💯 *Watch out for the glitches, I will experience, after this review... Glass... read more
They are a ripoff they glue sensor to your door and then charge u to replace them when they fall off and break.(which is gonna happen with glue and any door that gets trafficked.) That’s why they make u sign for 3years not because they have expensive technology not because they have installers come to make sure everything‘s working right and check on your equipment. Not because they actually do more than just call 911 for you. They are over priced for the service provided so they lock you in for ridiculous contract lengths b... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 3.2 star rating with 133 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open at 8:00 a.m.
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