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ADT Security Services
- Security Systems
- Norfolk, VA
About this business
Location details
2550 Ellsmere Ave, Suite J, Norfolk, VA, 23513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Allen did a wonderful job installing our ADT security system. He showed excellent customer service skills and was very personable. He patiently answered all our questions and walked us through how to use the equipment. He was also very respectful of our home. We truly appreciate his professionalism and highly recommend him.
When I tell you we’ve had the worst experience with ADT I mean it. We ended up switching to a new company after less than a month with them. The issue wasn’t even the monitoring or the equipment, those were fine (we wanted a bit more security, which our other company has provided but we pay more and installed more cameras so that’s a given) but what it came down too was CUSTOMER. SERVICE. I kid you not, it’s hit and miss. I talk to one person, they’re great I talk to the next, they’re so rude. I accidentally set off my alarm... read more
Avoid if you are military. ADT claims to transfer service and equipment in the event of your move. This is not true. When you do move, they will instead install new equipment at your new residence and charge you for both sets of equipment.
It took me several months to get my 80 year old Aunt’s service canceled and they’re still billing her an additional month. The system hasn’t worked since August 2024. I’ve been calling since November to cancel. They finally accepted the cancellation in March but still wanted to bill the final month. I explained the system hadn’t worked since August and she already paid them more than 6 months for which she received no service! I’m not wasting any more of her money on something she received no value for! I’m was then extremel... read more
I’ve had so many issues with this company and all I want is to get my doorbell camera replaced, the technician Corey has come out to my house twice and not did any work each time he leaves without finishing what needs to be done. I made a statement that if something happens to my home or if it’s broken into or anything happens to my family because of the camera not working that I bought through the company that I was going to file a lawsuit I never made any threats to him or harm him or anything, and he left instead of tryin... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 3.5 star rating with 100 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open tomorrow at 8:00 a.m.
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