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ADT Security Services
- Security Systems
- San Jose, CA
About this business
Location details
2161 O'Toole Ave suite 20, Ste 20, San Jose, CA, 95131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible company, I do not recommend it to anyone. Canceling a subscription feels like going through ten circles of hell. I was fully charged for the first year of the subscription and the equipment. When I decided to cancel the subscription after 11 months, they started transferring me from one operator to another. I waited on hold for over an hour, and every new manager asked for details about why I wanted to cancel their service, only to put me back on hold. Then I started getting early morning calls about scheduling some... read more
I requested a quote online, next day a representative called, and he got mad because I told him that I was busy so you must be available whenever they call if not, you are in trouble, so rude and aggressive.
Anthony finished a customer loyalty upgrade to my 8-year old ADT system today. He is a consummate pro who knows his business. He did a comprehensive security audit, and made some good suggestions to consider to improve the security of my home. I was impressed by Anthony's attention to detail and and customer commitment. He made sure everything was level amd centered and took care doing installations and QA'ing the completed system. He has over ten years of experience at another security company. I'm so glad he moved to ADT a... read more
We had an excellent experience with Larry Kleebauer, a technician at ADT. We had an installation of a doorbell camera and several outside security cameras. The system works very well and the technical support from Larry was exceptional. He was very patient, explained the system and answered all our questions.
The worst customer service on the phone ever. They made you waiting n transfer n waiting n transfer. extremely unpressfessionaly services, I do believe ADT is somehow a scam to customers like me, who is having a problem with wrongly ordering the alarm battery, i asked to cancel my battery order, however, they won't try to help me to cancel the order, they went long for stupidity. I was on the phone over 1 hr and 30 mins , just to asked them to cancel my battery order for my company alarm. It is ridiculous! Everyone should qu... read more
Frequently asked questions about ADT Security Services
How is ADT Security Services rated?
ADT Security Services has a 4.8 star rating with 530 reviews.
When is ADT Security Services open?
ADT Security Services is closed now. It will open tomorrow at 8:00 a.m.
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