Adirondack Insurance Exchange

C Lee 

on Google

a year ago

So glad progressive no longer uses them for homeowners. Terrible customer service with never ending increase in rates each year. Had damage to my roof after a high wind storm. The adjuster who came out to the house declined my claim and never pulled out a ladder. I was told by the adjuster that he doesn't go on roofs. After telling them this it is unacceptable to deny a claim without actually getting up there, they said they would get a local company to come inspect. Weeks go by and never hear anything. At this point, my con... read more

Katelyn Duke 

on Google

a year ago

Absolutely terrible my husband and I were victims of a hit and run by one of their customers! $1300.00 in damages for them to say they're not covering it cause their client claims it wasn't them. So they basically have no problem continuing coverage for criminals that hit and run, possibly drunk driving and then reckless driving when they took off 95 mph to get away! I completely understand the reviews now trash company for trash clients! 

Kenneth Fernandez 

on Google

2 years ago

I experienced a nightmarish ordeal with Adirondack insurance after my car was stolen on October 8th. The claims process was excruciatingly slow, with agent Judy Chen displaying a shocking lack of knowledge and responsiveness. Despite the car being located, she consistently gave me the runaround for four months, often failing to answer crucial calls or respond to emails in a timely manner. When it came time to retrieve my car from the pound yard, Judy's unresponsiveness reached new heights. Numerous attempts to contact her w... read more

Josh Erhard 

on Google

2 years ago

8 years I have had them for my home owners insurance. I had a wind storm hit my house which is covered in my policy. Adjuster came out and agreed with contractors my roof needed repaired. Adirondack kept sending different adjusters out until one said I didn't need repairs. Then they told me they weren't covering anything. Took them 4 months to tell me this. I have missing siding and visible missing shingles from the wind storm. Lawsuit 

Chris Skipper 

on Google

4 years ago

My adjuster was Anthony. When he filed the claim on 5/11 I was quickly paid, but the auto repair shop told me he didn’t order any of the correct parts. Turns out they were on back order so I had to wait until 7/30 to get my car fixed. At that point I was no longer a customer of Adirondack and they refused to pay my rental car fee even though rentals were 100% covered under my policy. My adjuster was unresponsive throughout the entire experience. It appears he took a shortcut when filing the initial claim, even though it crea... read more