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Ace Hardware
- Hardware Stores
- San Rafael, CA
About this business
Helpful hardware store featuring top-rated paint, name-brand tools and hardware, Weber, Big Green Egg and Traeger grills, garden center, YETI, Sodastream housewares, and five-star "sizzling" service! Services include key copying, knife sharpening, propane tank exchange, Sodastream exchange, lock re-keying, and more.
Location details
180 Merrydale Rd, San Rafael, CA, 94903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service! Every store I go to with a child, considers child a customer. This store refused to sell me a small bottle of hand sanitizer stating child is not a customer. Supervisor spoke rudely refused explaining their definition of a customer and walked away, another employee just screamed at me assuming I took a picture inside the store because I had my phone in my hand. Even though there is no signs “no pictures allowed”. She literally chased me and my toddler out screaming and threatening to call the police. ... read more
Business response:
Hi again Nadejda. now publicly I can share again how sorry we were that you left so upset at Marin Ace, that is never how we want customers to leave, and yes these COVID19 days are wearing thin on everyone's nerves, and especially on our essential workers' ability to meet everyone's requests immediately, while putting their own health on the line. I said I'd report back to you after Jon our manager talked with Brendan (supervisor) and Damaris who you interacted with earlier, here are their public responses to your review. To... read more
RecommendedGreat people Very helpful The place to go!!!
Talk about great customer service, Marin Ace went above and beyond! I've never been into a hardware store being assisted as if I was shopping in a fancy boutique store. My first time shopping at Marin Ace and my shopping experience was stupendous!
Business response:
Thank you Elizabeth for your 5-star review! It's definitely the helpful Hardware folks at Marin Ace that make it a five-star experience! <3
Business response:
Thank you for your five-star review! We are so grateful for our customers. (Sorry for the delay in thanking you, we just saw the reviews show up in our Facebook Feed now, a new FB feature that just appeared mysteriously!)
Frequently asked questions about Ace Hardware
How is Ace Hardware rated?
Ace Hardware has a 4.3 star rating with 356 reviews.
When is Ace Hardware open?
Ace Hardware is closed now. It will open at 9:00 a.m.
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