Ace Comfort Experts

t 

on Insider Pages

2 years ago

Unacceptable Price Estimate I was as quoted $400 to clean the AC coils, it was a 1.5 hour job but was told that it was an excellent price because any other company would charge $600 to $1000. WRONG, I found another company to clean the coils, clean the outside unit, add freon all for $75.00 and they were out the SAME day I called them. Ace has POOR service probably due to being contractors for American Home Shield that allows them to take advantage of consumers in a tough situation. 

Mike 

on Insider Pages

2 years ago

Two Attempts to Repair Problem Receptionist Linda definitely needs training in customer service. She comes across as rude and and uncaring. Even company technicians acknowledge she's difficult to deal with. Anyway, two of their technicians showed up to repair our A/C system on 19 May 2008. They replaced a 60 MFD x 440 volt compressor capacitor and a 5 MFD fan capacitor. After they left the system worked well for an hour and then the fan stopped working. Had to wait for an additional two days to get a remanufactured fan motor... read more

Sharon 

on Insider Pages

2 years ago

Rip-Off Company My A/C unit was not cooling because the compressor was not working. The technician from Ace Comfort alledgedly conducted an assessment and after only a few minutes said I needed a new compressor. He then tried to sell me a $8,500 unit stating that even if I had another compressor installed (for $2500), it may not last and it would be better to install an entire new unit. I was not comfortable with his assessment and the next day contacted another company, Service First who stated that all I needed was a hard ... read more

g 

on Insider Pages

2 years ago

Unacceptable AC Service Calls and Customer Service Janie was uncooperative and unwilling to change the technicians schedule to correct a faulty service call. She practically ridiculed us when we attempted to correct the issue. They were out to service an AC 4 times and until the 4th visit did they notify me that there was a problem with the AC but it was MY problem and not covered by insurance so I would have to pay $400 which is a fantastic price because most charge $600 to $1000. I DECLINED the fee. They always ensured to ... read more

Sharon S. 

on Insider Pages

16 years ago

Rip-Off Company My A/C unit was not cooling because the compressor was not working. The technician from Ace Comfort alledgedly conducted an assessment and after only a few minutes said I needed a new compressor. He then tried to sell me a $8,500 unit stating that even if I had another compressor installed (for $2500), it may not last and it would be better to install an entire new unit. I was not comfortable with his assessment and the next day contacted another company, Service First who stated that all I needed was a hard ... read more

Mike U. 

on Insider Pages

17 years ago

Two Attempts to Repair Problem Receptionist Linda definitely needs training in customer service. She comes across as rude and and uncaring. Even company technicians acknowledge she's difficult to deal with. 

g s. 

on Insider Pages

17 years ago

Unacceptable AC Service Calls and Customer Service Janie was uncooperative and unwilling to change the technicians schedule to correct a faulty service call. She practically ridiculed us when we attempted to correct the issue. They were out to service an AC 4 times and until the 4th visit did they notify me that there was a problem with the AC but it was MY problem and not covered by insurance so I would have to pay $400 which is a fantastic price because most charge $600 to $1000. I DECLINED the fee. They always ensured to ... read more

t c. 

on Insider Pages

17 years ago

Unacceptable Price Estimate I was as quoted $400 to clean the AC coils, it was a 1.5 hour job but was told that it was an excellent price because any other company would charge $600 to $1000. WRONG, I found another company to clean the coils, clean the outside unit, add freon all for $75.00 and they were out the SAME day I called them. Ace has POOR service probably due to being contractors for American Home Shield that allows them to take advantage of consumers in a tough situation.