Academic Urology & Urogynecology of Arizona

Kattie Raduenz 

on Google

a week ago

I had my first appointment on October 6th and unfortunately, my experience was very disappointing. I waited over two hours and fifteen minutes past my scheduled time before I was called in to see the doctor. When I respectfully brought this delay to the doctor’s attention, mentioning similar concerns raised in online reviews, I was met with defensiveness rather than acknowledgment. I understand that medical offices can run behind, but consistently making patients wait hours beyond their appointment times reflects poor schedu... read more

Melissa S. 

on Google

a month ago

This place is being reported to the medical board. I will update review once that is complete. If you value your health. Stay far away. 

J 

on Google

a month ago

The office canceled my appointment the day of appointment. If a patient cancels they are billed, but if the office cancels “due to a scheduling glitch” the patient must wait a month to receive care unless they are willing to drive wherever this traveling circus is located for the day. When I asked for my test results the office declined and told me I had to be seen to get my results as it is not their policy nor “does the office provide results over the phone.” I could not get past the secretary for the doctor or pa to retur... read more

Edward Barela 

on Google

2 months ago

Follow up debacle as I was denied insurance approval as they were in a transition to a new system. The trainer told the receptionist that my insurance was red flagged and denied follow up with urologist. The trainer said I could sign a waiver for services rendered but if my insurance did not pay I would be responsible. I told her very nicely that I would NOT sign waiver and they told me it was a issue with my insurance. We have been on hold for 45 minutes with my insurance agent gladly wanting an explanation as to why servic... read more