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Absopure Water Company
- Water Purification Services
- Wyoming, MI
About this business
Location details
425 36th Street Southwest, Ste F, Wyoming, MI, 49548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer experience ever. I purchased ********************** delivery, and leased a cooler. When Absupure tried to set the cooler up, it didn't work. So, I was infomred they would swap out the cooler on July 7. But July 7 comes and goes, and Absopure never showed up, or even called. So, I called them the next day, and was told yet again the cooler would be swapped out in a few days. Once again, Absopure never called, let alone came to pick up the cooler. At this point, I'm long past having anything to do with Absopure,... read more
Its so rare that there isnt a problem. From not showing up at all to delivering to the wrong address (3 months in a row) to getting the wrong water or not having the right amount. Month after month it doesnt show up when they say. I have to call and get some excuse. They dont call and let you know whats going on or offer anything to make it right. Absolute worst company I have encountered
Business response:
Hi *******, we apologize for your experience and appreciate you bringing this to our attention. One of our customer ********************** managers will be reaching out to learn more and make this right. If there is anything else you would like to share, please email ************************************************** - The Absopure Team
Ampliphy water was my favorite until I purchased 2 gallons that tasted like poison. I called Absopure after scouring the website to find the manufacturer/contact information. I was forwarded to the lab and left a message, which was never returned. Thankfully I didnt get sick, but the lack of response is completely unacceptable. If there are safety concerns, a call back should be prioritized. That water shouldve been recalled. It appears there are no safely protocols and I will never buy the water again.
Business response:
Hi *****, we apologize for your experience and appreciate you bringing this to our attention. We have passed this information along to our Quality Control team who will be reaching out to learn more.
They miss stated delivery dates by a week or more. They never call either to let us know they will be late. I have to call them every month to see when our delivery will be as the delivery calendar they provide is useless. They promise delivery on a certain date, and then when that date passes, I call again to see when they might be able to finally make a delivery. Sometimes I call three or four times and hold for 10 or more minutes each time before I can get to speak to someone. Very bad customer ********************** and ... read more
Business response:
Hi ******, we apologize for your recent experience and appreciate you bringing this to our attention. We know that our area service managers has been in contact with you and that we are correcting this. If there is anything else you need or would like to share, please email *************************************************** The Absopure Team
Service, delivery, and account management are terrible. Water delivery was not on any sort of schedule. I never knew when it was supposed to arrive, so placing empties on the porch wasn't possible and we went without water for weeks at a time. I cancelled my account in January and never received the credit I was due. More water was delivered in February, so another call to the company only to still not have my credit issued. In March, I was charged for the February delivery and am still waiting on the credit to be issued to ... read more
Business response:
Hello *********, we apologize for your recent experience and appreciate you bringing this to our attention. We are always working on ways to improve service to our customers and have made our team aware of the issues you raise. We know that one of our customer ********************** managers has been in contact with you. If there is anything else you would like to share, please email ************************************************** - The Absopure Team
I can see the other 1 star reviews and feel like my review of this company is right on. I started with the company only a month ago. I ordered the 3 gallon bottles for delivery to my home. I was also told this pump would work. When I got the water and pump, I tried the pump on and it didnt even work on the bottle, like there was no way this would work. I have no idea how they thought it would. I immediately contacted the company about the issue and asked about other ways to dispense the water. I was told there is a "crock" t... read more
Horrible service! The auto delivery "schedule" does not exist though the billing is very timely. On months when water does not arrive we must call and eventually it shows up. Since we never know when they are coming, sometimes we have piles of empty bottles. In the past month they have delivered 22 bottles of water when our usual order is 7. When I called to complain that I have no space for that many bottles, I was told if I dumped the water they would come pick up the empties but I would not get any credit for the water! I... read more
We've had this service for several years, and it's never been perfect, but it's gotten really bad over the last two years. I've had to call to remind them to deliver bottles several times, but three times in the last three months, I've had to call them to ask for more water to be delivered. Their schedule seems to be a fictional product. When I do request delivery (that is supposed to happen automatically), it often takes a week to actually receive new water bottles. However, they are really excellent at remembering to charg... read more
They have terrible service they tell you when your delivery date is and then when it's time for your next delivery then they change the date on you. I've had several times we're on my delivery date they haven't shown up said oh we're sorry we're sorry three days later they finally show up very disappointed in this company
Frequently asked questions about Absopure Water Company
How is Absopure Water Company rated?
Absopure Water Company has a 3.4 star rating with 38 reviews.
When is Absopure Water Company open?
Absopure Water Company is open now. It will close at 6:00 p.m.
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