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Absopure Water Company
- Water Purification Services
- Wyoming, MI
About this business
Location details
425 36th Street Southwest, Ste F, Wyoming, MI, 49548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is one business that should close down, now I don't even know their water can be trusted. They are not even proactive when it comes to informing customers, they are not getting their delivery etc. I have to follow up. So that tells you about customer **********************. Then delivery man doesn't want to do any work, and he just drives by from outside without ringing doorbell and then making lies and excuses that they were there. If you were everywhere how come all these people have same issues? and only one day of t... read more
Business response:
Thank you for bringing this to our attention, and we apologize for the frustration youve faced. We know youve spoken with a customer ********************** manager who adjusted your delivery day to better fit your needs, and our service manager personally made your delivery yesterday and provided complimentary bottles for the inconvenience. We value customer feedback and are committed to ensuring our delivery experience is much smoother moving forward. If you have any remaining questions or need further assistance, please em... read more
No one is on the same page every time you call is something different the bill changes the rules change I was told that there was credit one delivery was made then told other wise then told I didnt pay my bill when I did crew was never applied then once corrected I was told I had to wait a week for water its been this way for a while
Business response:
Hi *********, thank you for reaching out and sharing your feedback. We know you spoke to one of our customer ********************** managers, who reviewed your account details and clarified our billing and delivery processes. If you have any remaining questions or need further assistance, please email us at **************************************************
No one on the same page. Delivery schedule is unreliable and good luck getting anyone to answer a phone. I literally have never had a delivery guy knock on the door to collect empties. I wanted delivery every other month. Some months there are 8 bottles left in driveway every month and some months are skipped so you are forced to go through reaching someone. If the schedule was reliable you could leave empties outside but it never is. We should rcv a text notification the day prior. If they can't get it together all of their... read more
Business response:
Hi ****, thank you for bringing this to our attention, and we apologize for the inconvenience. We know one of our customer ********************** managers tried to contact you and left a voicemail. Please return our call at your earliest convenience so we can help resolve your concerns and ensure a smoother experience in the future.
Ive been trying to call Absopure about a delivery for the past 2 weeks. Nobody answers the phone ever only after so much time they hang up. I dont understand what kind of business theyre running but I need a callback about my delivery
Business response:
Hi *****, we appreciate you bringing this to our attention and apologize for the inconvenience. We know you spoke with one of our customer ********************** managers who explained that our phone lines can be busy, especially during hot weather seasons, and you can always email us at ************************************************** where we will get back to you as soon as possible.
Terrible customer **********************. In ********* (**************). Former customer of ********************** home delivery. Save yourself a headache and find another company to do business with. Customer ********************** at ********************** has been terrible, especially dealing with ****. They refuse to pick up their empty water bottles, no care about recycling or their customers. Poor value, poor customer ********************** and unwilling to do their job.
Business response:
Hi *****, we understand youve communicated with one of our customer ********************** managers, who explained how our bottle return policy states if a customer canceled more than one year ago, we can no longer pick up and refund bottles. Unfortunately, the bottles are not usable after that time frame, and in this case, you have not been a customer for over two years. If you need anything else, please email us at **************************************************
I've had Absopure water delivery for close to a year. I've had superb service, timely delivery and accurate billing. In fact, the regular delivery guy goes above and beyond. He's only supposed to leave the water ************ door of my apartment building and take the empties that I am supposed to put out. He brings in 5 bottles every time right to my apartment, and takes all the empties. They are flexible as to delivery frequency, too. I'm very happy with the service and intend to continue indefinitely. FWIW, I ordered the s... read more
I've had Absopure water delivery for close to a year. I've had superb service, timely delivery and accurate billing. In fact, the regular delivery guy goes above and beyond. He's only supposed to leave the water ************ door of my apartment building and take the empties that I am supposed to put out. He brings in 5 bottles every time right to my apartment, and takes all the empties. They are flexible as to delivery frequency, too. I'm very happy with the service and intend to continue indefinitely. FWIW, I ordered the s... read more
This is the worst customer ********************** Ive experienced in a long time. I sent an order through ****** to rent a machine and three jugs of spring water. I received no call. After two weeks I called (9/20/23) myself to see where the order was at, people get behind I get it. The woman on the phone tried to make me feel like the lack of communication was my fault and the ****** order on 9/7/23 didnt really count. She sets up a delivery for the following Friday. No one shows. I set aside my entire day to be available f... read more
Business response:
Hi Alexandria, we apologize for your experience and appreciate you bringing this to our attention. We know that one of our customer ********************** managers has been in contact with you. If there is anything else you need or would like to share, please email ************************************************** - The Absopure Team
Reading all the other reviews below I can see they've done nothing to improve their customer **********************. We live in an area with pfas and cannot drink our tap water so we ordered water delivery from Absopure in ************ Oct. 2022. First delivery they came with the water bottles, but no dispenser. I can overlook that since we did finally get the dispenser. Fast forward to 9/7/23 and our delivery doesn't show up. I email asking when to expect them, they say we will see them the next day. Next day, 9/8 around 4:... read more
Business response:
Hi ********, we apologize for your experience and appreciate you bringing this to our attention. We know that one of our customer ********************** managers has attempted to contact you and left multiple voice messages. If there is anything else you need, please give us a call back or send an email to ************************************************* and we can make this right.
Frequently asked questions about Absopure Water Company
How is Absopure Water Company rated?
Absopure Water Company has a 3.4 star rating with 38 reviews.
When is Absopure Water Company open?
Absopure Water Company is open now. It will close at 6:00 p.m.
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