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Aaa Cooper Transportation
- Movers
- La Vergne, TN
About this business
AAA Cooper Transportation is a family owned, non-union, regional trucking firm that serves Minnesota, Illinois, Ohio, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, Louisiana, Arkansas, Oklahoma, Texas and Puerto Rico. The company has nearly 80 terminals in the Southeast to allow its customers to receive next-day and two-day service between points. AAA Cooper also provides trailer-load brokerage and services.ACT meets customer needs for international services to and from the Caribbean, Me... read more
Location details
1725 Heil Quaker Blvd, La Vergne, TN, 37086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unreliable and ignorant. I purchased a $700+ custom made product from a company that took 3 weeks to build. That company shipped it to me using this company and it was reportedly "lost". The product had to be rebuilt and was then re-shipped, again using AAA Cooper Transportation. I received a call from a woman named Angela to schedule the delivery as it would now require a signature upon receipt. I work full time so I took a day off work however the product never arrived as scheduled. Additionally, I was never contacted by A... read more
Business response:
The shipment has delivered to the proper destination. We apologize for the delay and any inconvenience that may have resulted.
Horrible! They lost a pallet of paint we need for our production line. I called to see if this was located and they told me to call back after 2:00pm. I stated I needed this for production and I needed someone to help me located this now, They put me on hold, then came back and told me they had located it but it was in KY and would not be available until the next day. I requested this to be expedite as our production line would be shut down. Billy stated "this will not happen. We don't expedite". I think if transportation is... read more
Business response:
We apologize for the delay in delivering your time sensitive freight. It took 2 days to recover and deliver the short pallet. The Customer Service you experienced is not how we wish to communicate with our customers and we are taking action to prevent further issues in the future. Thank you for bringing this issue to our attention.
Terrible service. Picked up one skid 150 miles away to deliver to me. Supposed to be next day delivery. Didn't show Wednesday, didn't show again Thursday. I registered for their service to show where the freight was, Friday morning showed it was 1/2 mile away, 1 hour later showed 1 mile away, another hour later showed at the terminal I called them, dispatcher said it was never on the truck. Made an appointment for 9 - 12 oclock Monday. Never showed. Called them again, they tell me they do not know who I talked to Friday. Sai... read more
Absolute worst transportation company ever. Rude, sent merchandise on wrong truck couldnt unload it. promised early delivery next day never happened. Lied at first they tried to deliver but no one was home. Hello its a nursing home. Open 24-7. We saw the truck pull in the driver never got out of the truck. backed out and left. they lie every time you call.
Business response:
We apologize for your unpleasant experience and delayed freight delivery, however, we are certain that the root cause of the delay was outside of AAA Cooper's control. The Original address provided by the shipper on the bill of lading was *************************. That address is a residence, not a nursing home. There was no one was home at this residence when we attempted delivery and given it's proximity to the consignee's correct address I do not doubt that they saw the truck. We are required by the payor of the freight ... read more
Item has been sitting in Orlando since Wed 9/5. NO one showed up Thursday after waiting all day. Never called with another delivery time. I had to call and re-schedule and now have to wait over the weekend. And to top it off they hung up on me multiple times. Spoke with Brett who was so unhelpful. Worst customer service ever. I can not get a hold of anyone at "rate dispute" either
Delivery was scheduled for 9/4/18. It did not deliver due to the driver claiming that he needed a shorter container to fit in our dock, yet the driver never even showed up to our location. Keep in mind that we regularly unload 53' containers. On 9/6/18 I contacted AAA Cooper Transport after seeing that the PRO number stated that the delivery status was "Held at AACT facility". They said that they would be able to deliver it the following day. On 9/7/18, I once again contacted them and they said that maybe they will be able t... read more
AAA Cooper picked up a small pallet at our place of business, 27 x 27 x 15 weighing 88 lbs. It was a core for a locomotive fuel pump assembly. It is only shipped LTL so it will not get damaged. When we got the bill there was a re-weigh fee on it saying the shipment weighed 370 lbs! It is such blatant dishonesty we will never use AAA Cooper again. We have submitted documentation disputing the re-weigh charges but the dispute has not been settled yet. Do not use this company!
Business response:
This shipment was corrected in our system on May 21 back to the original amount.
Over the last week (May 9-15) I have spoken with Charlotte, South Atlanta, Tennessee, and Louisville terminals. To date, after being given bogus appointments for delivery and false online tracking updates, not one associate can tell me where my $2,000 shipment is located. It was said to be late arriving at Charlotte from Hagerstown. Then two days later an employee said it was NEVER received. Following that Charlotte sent it to Louisville instead of South Atlanta. South Atlanta terminal set up two appointments that never amou... read more
BEWARE OF HIDDEN FEES - Not did they delay days in making pickups with us, they ended up charging us a residential pickup fee though we are a warehouse that is zoned commercial, and load with a forklift. We have used many other freight companies but none have charged us fro residential pickup because we are obviously a business. Absolutely disappointed, our freight broker even recommended we don't do business with AAA Cooper again, and we wont.
Frequently asked questions about Aaa Cooper Transportation
How is Aaa Cooper Transportation rated?
Aaa Cooper Transportation has a 3.2 star rating with 100 reviews.
When is Aaa Cooper Transportation open?
Aaa Cooper Transportation is closed now. It will open at 9:00 a.m.
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