A2C Medical

Sandy Glovak 

on Google

3 years ago

Patrick spent 15 minutes on the phone with me to resolve a problem. He was helpful and patient. 

Stephanie Watts 

on Google

3 years ago

This is absolutely the WORST company I have had to work with. Minus the IT department (Liz, Kim, and Judy) you cannot get hold of anyone to talk to. It took these people 4 weeks to get back to me after countless phone calls and several emails in regarding a very minor billing issue. When they finally decided to respond it was an employee who had only been with the department for one week who was assigned to handle this RIDICULOUS snafu. I was told this issue was to be resolved and it has not been. We then tried desperately t... read more

Amy Lynn 

on Google

3 years ago

CUSTOMER SERVICE IS POOR--- THEY FORWARD THE SAME EMAIL OUT TO RESPOND TO YOUR QUESTIONS AND CONCERNS THAT COME UP. SOMETIMES THE TURN AROUND RESPONSE TAKES ANYWHERE FROM DAYS TO WEEKS, TO MONTHS........ AND CONSTANTLY HAVE TO TRY AND FOLLOW UP WITH A2C. IT TOOK A MONTH OF EVERYOTHER DAY TO TRY AND GET AHOLD OF SOMEONE TO ADD ANOTHER FACILITY TO OUR PROGRAM WHICH WE NEEDED TO GET PEOPLE ON THE SCHEDULE TO GET THE BUSINESS UP AND RUNNING. THEY RUN RANDOM UPDATES FREQUENTLY THAT MESS UP OTHER THINGS THAT MAKE THE PROGRAM FAIL.... read more

Ryan stearns 

on Google

3 years ago

Look elsewhere if customer service or product support means anything to you. We have been A2C customers for close to 9 years and have rolled out the EMR features last year. My clinic (about 15 PT's) has submitted some form changes in October 2020 and are still waiting on proofs to get more people up and trained on the system! Communication has been missed and follow through has been horrible. I've had email communication with the GM and customer care manager and feel we have barely made any progress. No return phone calls an... read more