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A O Smith
- Water Heater Installation/Repair
- Milwaukee, WI
About this business
Location details
11270 W Park Pl #170, Milwaukee, WI, 53224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A. O. Smith revoked the warranty on my Signature 100 water heater because its basement installation was not enclosed in a closet as required by code. I understand that installation violations need to be corrected. What I strongly disagree with is cancelling the entire warranty, including coverage for manufacturing defects unrelated to that violation. If improper installation causes a failure, excluding that damage makes sense. But I believe the manufacturer should still stand behind unrelated product defects. Correcting an i... read more
Think twice before buying an AO Smith hot water heater. The company does not stand behind their products. Purchased a new gas hot water heater from Lowes and within a month it is crackling and popping like crazy when filling/heating. After numerous calls to AO Smith, they will not provide a refund or replacement. Look elsewhere!
Worst Customer Service & Complete Warranty Failure! Avoid A. O. Smith! If I could give 0 stars, I would. We installed a brand new A. O. Smith tankless water heater (Model THR-199M) in December 2025. It completely failed in less than 6 months, leaving our household with NO HOT WATER—a total living emergency. Their "manufacturer's warranty" is an absolute joke. Their customer service department wasted days of our time. They provided a list of authorized plumbers under warranty, but every single one of them refused to come, sta... read more
Terrible customer support, they say to email and to send letter to get in contact with corporate. No response back and the customer service agents are rude and don’t care at all. Ask for a supervisor and they are the supervisor and no other person you can speak to.
ABSOLUTE GARBAGE COMPANY!!!! Their very expensive hybrid water heater crapped out after only two years and I've been getting the run around for months on warranty repair reimbursement . RUN RUN away from this scam company as fast as you can.
Frequently asked questions about A O Smith
How is A O Smith rated?
A O Smith has a 1 star rating with 4 reviews.
When is A O Smith open?
A O Smith is open now. It will close at 6:00 p.m.
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