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A O Smith

1.5

About this business

World Headquarters 

Location details

11270 W Park Pl #170, Milwaukee, WI, 53224, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.548 reviews
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Kris B's profile image
Kris B 
on Google
3 days ago

Update A.O. Smith received all the information and have Not heard back A.O.Smith doesn't feel it needs to Answer to the public requests of A.O.Smith Products. ----> 2 months ago 2020 purchased theA.O. Smith Signature 900 50-Gallon Hybrid Electric Water Heaterbased on its energy efficiency and 10-year limited warranty. I’m now on my2nd unitin just under5 years, and facing the sameECC120 error codeonce again — this will be my3rd unitif replaced. If I had known this model would fail roughly every 2 years, I never would have cho... read more

Katie Lynn's profile image
Katie Lynn 
on Google
a month ago

O stars! Bought water heater yesterday and it doesn't work. They won't refund and their approved service people won't even travel to where we live. So they want us to now pay to have this fixed and the water heater hasn't even been in my house for 24 hours! Joke of a business 

TL923's profile image
TL923 
on Google
2 months ago

My AO Smith Hot water heater is electronically controlled by a combo (ONE) thermostat, that sends electronic message to the heater to heat the water when water is demanded. This Hot Water Heater is supposed to be top of the line. It heated the water (this is the second time this heater has done this) to 260 degrees!!…Had my grandchildren been in the shower or tub, or my wife or myself, that type of heat would taken the skin off your body. I informed/ pleaded with AO Smith to replace the machine. ( even on a recorded line) th... read more

David Johnson's profile image
David Johnson 
on Google
2 months ago

Absolutely the worst experience I've ever had with any company to date, 1st they didn't want to honor my warranty and I had to prove that my hot water heater was covered, then they made me on several occasions get them Itemized Invoice from the company who installed the hot water heater and that wasn't enough I was told once I submitted my claim it would take up to 30 days to receive my payment, keep in mind I've already wasted over a month going back and forth between them and the company I bought it from ( make sure you kn... read more

Moni o's profile image
Moni o 
on Google
2 months ago

Terrible company. Doesn’t put the customer before the company. Been working with a faulty water heater for 4 months and they refuse to provide the RA# so I can get our money back. Cold showers have become the new norm. 

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Frequently asked questions about A O Smith

How is A O Smith rated?

A O Smith has a 1.5 star rating with 48 reviews. 

When is A O Smith open?

A O Smith is closed now. It will open at 9:00 a.m. 

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