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A Family Discount Storage

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2.5
2 reviews
|Self Storage|Tucson, AZ 85705

3939 N Romero Rd, Tucson, AZ 85705

(520) 293-7191

https://afamilystorage.com/

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2.5
2 reviews
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Joseph C review for A Family Discount Storage
Joseph C on BBB

2 years ago

07/16/2019, 07:02 AM
I started a rental agreement on 5 JUN 2019 for a storage room at **** ** ********and found the property well maintained and their service representative *****explained their contract for the most part well. On 14 JUN 2019, I needed another room and was assisted by their live-in manager ****** ******. She proceeded to " auto-populate " my information from the previous contract, but failed to include the mandatory insurance charge of $9.00. I paid the initial charge at that time not noticing. My wife proceeded to pay rent for 3 months in advance online 2 JUL 2019 and noticed this fee and upon reviewing the contract found the reason. While trying to pay, she ended up making an extra $9.00 payment, called their office and our credit card company to inquire if the payment was received. At that time the decision to cancel one of the $9.00 payments was made. This resulted in a $50.00 chargeback fee that was reduced to $25.00 upon complaint. However, they never accepted responsibility for their mistake creating this episode. Had I reviewed their BBB rating of "F", I would never have used their services and I advise you don't either or be extremely careful to dot all the "i" and cross all the "t". I will remove my property as soon as I can and will never recommend their services to anyone. I don't have the choice to leave no star rating, so one star will be left to finalize this review. Otherwise, I would leave negative stars if possible !
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Lance B. review for A Family Discount Storage
Lance B. on Insider Pages

13 years ago

12/29/2008, 04:24 AM
Pros This company has several locations throughout Tucson and they do a quality job with our storage needs. They are located in convenient locations and are safe!
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