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21st St Medical Group
- Healthcare
- Saskatoon, SK
About this business
Location details
210 Avenue P S, Saskatoon, SK, S7M 2W2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 12:00 p.m. 1:00 p.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 12:00 p.m. 1:00 p.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 12:00 p.m. 1:00 p.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 12:00 p.m. 1:00 p.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 12:00 p.m. 1:00 p.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am not one to complain: but, I am one to make aware. The individual on the answering line and the front staff are deficient in the ability to communicate with empathy, politely, or with care. Respect and understanding, as well as listening, is absent. They need front-line training in respect and dignity when it comes to telephone booking and patient care. Strict discipline and conversation should take place with the front-line staff here.
The secretary at this clinic denied my partner medical care that was prescribed by his family doctor. He was supposed to be triaged as urgent, but the secretary refused to triage him as urgent and would only triage him as routine. His family doctor sent upgrade referrals multiple times, and every time the secretary outright told him, once even word for word, that they will be ignoring his doctor's updated orders and proceeding with the original order only. THIS IS NOT SOMETHING THAT A SECRETARY CAN MAKE A MEDICAL DECISION ON... read more
My elderly mother was hospitalised with a severe pneumonia in March. Follow up was nonexistent until we saw Dr Lok. She was kind, thorough, and made it clear that she would be supportive of my mom. As we were with her for 45 minutes, I don't doubt it. Even though my mom's diagnosis is pretty grim, I haven't met any other physician whom I would want in our corner.
My elderly mother was hospitalised with a severe pneumonia in March. Follow up was nonexistent until we saw Dr Lok. She was kind, thorough, and made it clear that she would be supportive of my mom. As we were with her for 45 minutes, I don't doubt it. Even though my mom's diagnosis is pretty grim, I haven't met any other physician whom I would want in our corner.
Scheduling support through this office was very poor and do not support working WITH the client to attend appointments. I received notification via mail after the appointments but was told by staff when calling to reschedule that they would only reschedule one more time as per policies and procedures. I asked to book and was told that there was no schedule available and that I would be sent notice. I asked for additional notice to ensure availability and was told that I would be given one more chance. I was then hung up on. ... read more
Frequently asked questions about 21st St Medical Group
How is 21st St Medical Group rated?
21st St Medical Group has a 2.7 star rating with 10 reviews.
When is 21st St Medical Group open?
21st St Medical Group is open now. It will close at 4:30 p.m.
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