1-800-PACK-RAT

Leah S G 

on Google

a week ago

I paid over $300/month for a local storage pod – they increased the price a couple of months after I signed up and they had my stuff, so what could I do? I had to pay. When it was time to re-deliver in late July, they were no call, no show while we waited with someone who showed up to help us. I wasn’t supposed to be charged at all after this experience, Per their customer, service person, but they managed a final $53 charge with a confusing explanation when I called in August. Boooooo. 

Jonathan Smith 

on Google

2 weeks ago

This is the worst company I’ve ever worked with. First the containers arrived late. They did not communicate at all that the containers would not arrive on time. I had to call in to find out why it hadn’t come yet only to be told it would be 3 days late and that it hadn’t even left the origin facility yet. This caused me to have to cancel my movers and lose the deposit. When we were done the containers were supposed to be picked up, but they left one in my driveway. It’s been sitting here for 6 days now and they can’t be bot... read more

Danielle Sampiero 

on Google

2 weeks ago

Cross-country move from NY to Texas. Thanks to Andrew and his team at the Carrollton facility, super helpful and courteous. 

Spencer jones 

on Google

2 weeks ago

Would NEVER use again. Moved across county and was informed that my container was delayed once I was already on the road. Delayed 3 days, had to get an air b&b for my family, customer service was extremely unapologetic, and unhelpful. They are unwilling to cover the cost of the lodging meaning after spending thousands, I have to spend an extra $1k and being displaced several days without my things. Forced to move forward with legal action.. do not reccomend, one star is too generous.