Zwilling J.A. Henckels at Crossiron Mills

Evan Ashdown 

on Google

2 months ago

Zwilling product quality has gone down hill significantly over recent years and their customer support team refuses to stand behind their products. They will play this "run around" game with you in store and redirect warranty claims to their call center in Ontario rather than dealing with the issue in store. The warranty team in Ontario is AWFUL. You are expected to ship any products requiring a claim to them at your own expense and it had better be tracked or they will claim it wasn't received. Once they have it, they will ... read more

Devin Hou 

on Google

7 months ago

Does the store have been removed? 

Dylan Ferguson 

on Google

8 months ago

Only shop here if you like to be scammed!! Staff lied about the product and how it functions. Now obviously we would only really find out after testing/using it that it's horrible and not what we were looking for and not what the staff told us it was. Bring it back as it's not how it was sold to us and they say it's been used so they can't take it back since they can't re-sell it. 

Steve S 

on Google

8 months ago

I had a wonderful experience at the Zwilling store, thanks to Ashmeen. She was incredibly helpful and went above and beyond to assist me in finding the perfect product. Her friendly demeanour and extensive product knowledge made the shopping experience enjoyable and stress-free. I truly appreciate her dedication to customer service and will return for future purchases. Thank you, Ashmeen, for your exceptional support!