Zwicker Power Equipment Inc

Grahame F. 

on Citysearch

12 years ago

What a joke this place is. I myself had a similar experience with the cast of characters that work there. Almost 2 months to tune up a lawn mower that came back without a blade...sheesh. The owner needs to go back to charm school followed by a customer service 101 course. The worst service in the history of mankind and the sloppiest repair work possible. There is a guy in the Chelmsford area - Mike's Equipment Repair - I would reccomend him highly for all your equipment repairs. He recently serviced my snowblower and was abl... read more

Reicar 

on Citysearch

13 years ago

Take your business somewhere else – It takes a lot for me to go on record and publicly bash a business. Hard times like these, you don't want to go off half cocked but I will say without reservation Zwicker doesnt deserve the business they get. These people do not stick to any commitments! They give you one rate for repair and when you show up you get a bill for double. No advance notice or warning. They tell you your repair will be ready by "x" date. You show up and they say, "that was just an estimate". No phone call or up... read more

PamA2012 

on Citysearch

14 years ago

Terrible service, drained oil & never refilled it! – We broke the pull-cord on our mower & brought it here to be repaired. There were many delays in getting the mower fixed, and they grossly exceeded their initial estimate for how much it would cost. But what REALLY makes me angry is that we paid for a tune-up and when I got the mower home I mowed two stripes in the lawn before it stalled. Why? Because they drained the oil but never refilled it!! I would expect it to need gas, but for the love of pete, they put NO OIL in it ... read more

asicard 

on Citysearch

14 years ago

great people! small local business – I went in to have a chain saw sharpened, end up having that done and got a great deal on a used walk-behind blower. Unlike the other reviewer I had a great customer service experience. These are nice people, and really helpful. I did not deal with them on the telephone so maybe that is the difference. FWIW: There are only 2-3 people that work at this business, and they always seem to be really busy. I don't write too many online reviews but felt that the other negative review of the busin... read more

skilovr 

on Citysearch

15 years ago

Really awful customer service – My husband took our broken riding mower to Swicker in hopes of getting it repaired. After serveral days of hearing nothing, we attempted to get a status update. Our messages were not returned. When we finally managed to talk to a person, they were unable to tell us what was going on with the machine in much detail, but said that the person who had looked at it would call us to discuss it. The call never came. After several more days, we received a call telling us to come and pick it up. They h... read more