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Zales
- Consumer Goods
- Roseville, MI
About this business
Location details
32449 Gratiot Ave Space 550, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I am writing to express my disappointment with the lack of customer service I received from the manager and assistant manager at Zales. My husband upgraded my ring for our five-year anniversary, and I was provided with inaccurate information by the assistant manager, who failed to take accountability and did not follow up on the issues despite promising to return my calls. Her demeanor was confrontational and rude, and she did not acknowledge the mistakes regarding the price, address, and timeline. The appraisal process was ... read more
My husband surprised me with a 5 year anniversary upgrade ring featuring a certified diamond, and I was absolutely smitten with the ring and the exceptional service at Partridge Creek, which truly set the bar high. However, my experience with the Zales store in Mocoab Mall has been a stark contrast, marred by the assistant manager's unfulfilled promises, misinformation, and lack of accountability. Despite my repeated attempts to communicate, she seemed annoyed and confrontational when we finally spoke. I was given incorrect ... read more
My husband surprised me with a 5 year anniversary upgrade ring featuring a certified diamond, and I was absolutely smitten with the ring and the exceptional service at Partridge Creek, which truly set the bar high. However, my experience with the Zales store in Mocoab Mall has been a stark contrast, marred by one manager's unfulfilled promises, misinformation, and lack of accountability. Despite my repeated attempts to communicate, she seemed annoyed and confrontational when we finally spoke. I was given incorrect informatio... read more
My husband surprised me with a 5 year anniversary upgrade ring featuring a certified diamond, and I was absolutely smitten with the ring and the exceptional service at Partridge Creek, which truly set the bar high. However, my experience with the Zales store in Mocoab Mall has been a stark contrast, marred by one manager's unfulfilled promises, misinformation, and lack of accountability. Despite my repeated attempts to communicate, she seemed annoyed and confrontational when we finally spoke. I was given incorrect informatio... read more
Sabrina was wonderful with helping us pick out our wedding bands. She helped us special order one and it turned out even better than we imagined!
Frequently asked questions about Zales
How is Zales rated?
Zales has a 4.5 star rating with 183 reviews.
When is Zales open?
Zales is closed now. It will open at 10:00 a.m.
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