Zales

Christopher Wilson 

on Google

6 days ago

I receive a gift purchase from zales was not satisfied with it went to the store. Tried to get a refund or exchange was told to call customer service. Call customer service explain my situation. They told me I need a receipt but they find it he receipt in there system, but still they would not refund our exchange Very very dissatisfied. I will not purchase from Zales in Pearland again 

Kennesha Jamison 

on Google

2 weeks ago

I went in right before closing and the staff were super helpful! I wasn’t rushed and felt welcomed! Malik helped me, he was super kind! 

Jacobie Sanders 

on Google

2 weeks ago

I'm extremely disappointed in this location. I went to purchase my wedding band on a Saturday and I waited for over 40 mins just to not be serviced. I dnt understand why they're under staffed on a Saturday. Is it poor management or the fact I'm African American? 

Heather Harris 

on Google

3 weeks ago

Went on 7/15 at 2pm and doors were locked even though hours said 11-7. No signs saying otherwise. Had been calling since 130 with no answer. Called at 412 and lady answered. I’ve dealt with her before and she’s really not pleasant. Upset because my ring shipment back from repair is probably being delayed due to their lack of communication and customer service. Other than these instances, the gentleman has been really helpful and kind. He’s really the only one that’s customer focused 

Shenandoah Ward 

on Google

3 weeks ago

I visited the Zales location in Pearland, TX during normal business hours on 7/15/25. According to both the website and store listings, the store was supposed to be open — but when I arrived, all the doors were locked and there were no signs indicating that the store was closed. It was very frustrating to make a trip out only to find the store inaccessible without any notice or explanation. If the store had to close temporarily or adjust hours, it would be helpful for customers if that was clearly posted on the door and upda... read more