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Zales
- Consumer Goods
- Wauwatosa, WI
About this business
Location details
2500 N Mayfair Rd Ste. 637, #637, Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Bought a wedding band set 3 years ago,it has been sent back for repairs at least three times in which the store clerk said (3 times in 2 years? thats not bad)... since my wife has actually started wearing it,everytime we go in they dont know where it is or dont have one of our names on the list to pick it up easily. They keep changing what is needed to pick the ring back up,even the simple process of inspections turns tiredsome,they make you feel like your the problem when one employee tells you one thing one time, then next... read more
I am beyond frustrated with the continuous issues I’ve had at this Zales location. My ring is constantly breaking and being sent out for repairs, but the service at the counter is just as unreliable. During my last 6-month inspection, I was told I was "all set," only to find out they never actually inspected my wedding set—only the added engagement ring. Had I not caught that myself—by only being handed one receipt for the engagement ring instead of two for both the set and the engagement ring—I would have lost my wedding ... read more
Devann provided the utmost customer service. She listened to what I was looking for and made great recommendations. I will send all of my family and friends to her.
Be careful make sure you get the paper print out when you get your piece of service here cause they will not put it in the system. I had all my pieces cleaned and quality checked September 20, 2025 and March 2026 for my six month check up. I went to a different sales at Of State and they told me that this location never put it in the system which can make you lose your warranty so be careful.
Frequently asked questions about Zales
How is Zales rated?
Zales has a 4.5 star rating with 227 reviews.
When is Zales open?
Zales is closed now. It will open tomorrow at 10:00 a.m.
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