Yellow Cab

Samantha B. 

on Citysearch

12 years ago

The dispatcher was incredibly rude when asked if they accepted credit cards she acted as if we were inconveniencing her. Never in my life have I had a company, especially in the tourist hot spot of Napa, act so terribly and abrasive towards me for calling and asking a simple customer service question. 

Rod 9. 

on Citysearch

12 years ago

RUDE AND VERY POOR MANNERS – Called this company for the very first time and the operator interrupted me right before I could finish requesting a cab saying he had NO CABS AVAILABLE for some reason or the other and that was it. Needless to say I HUNG UP, was speechless, deleted the number from my phone and NEVER WILL NEED IT AGAIN, thank GOD 

marcy15 

on Citysearch

16 years ago

Yellow Cab – I left my digital camera in the car after a night out at a restaurant when I was dropped off at my hotel I realized I no longer had my camera. I called the car service immediately and asked for the driver to check the back seat. I know that the camera was left by accident so when the driver told me it was not there, I was shocked. Not only did the driver steal my camera, he seemed like he was on something, he was talking weird and made everyone feel uncomfortable in the car. I called the car service the next day... read more

vchavis 

on Citysearch

16 years ago

Riders Beware: Ask for the price before you have them take you anywhere! – I was having my car service on 6th and Soscol and needed to be taken to my job on Kelly Rd near the airport and was told that it would be a "Flat Rate" because Napa airport is considered out of town (7 minutes away). I was charged $35.00 (one way). When I called to inquiry why I was charged so much for a short distance, the dispatch person (who was very "cold" and unprofessional) could not give me a good answer. When I informed her that I could go to ... read more