Xist Fitness

Anonymous 

on Google

5 months ago

The gym itself is nice, both locations actually. But the staff is what eventually made me cancel. I initially joined when they first opened, & was given the top-tier package, but pay the middle fee level as an opening special. Somewhere along the way, my membership level was changed to the middle tier to match what I was paying. Then I was told by the Concord manager that I NEVER had that setup unless I was an officer, firefighter, etc. And since I wasn't using the top-tier benefits, what was I complaining about? Was told th... read more

Anonymous 

on Google

5 months ago

Wouldn’t recommend this Gym to anyone. The actual gym and equipment is nice but it doesn’t outweigh the staff. Day 1 and i have proof of this. Went in for 2 memberships and was talked into doing an upgraded single so we both could go. Was sold on it bc the guest access and the hydro massage. Girl at the desk talked it up. Got me sign the paperwork and pay of course and then tells me 2 mins after that it’s broken. I told her it was unprofessional to sell someone on something broke. Ever since then it’s been an issue when we c... read more

Anonymous 

on Google

6 months ago

Oldest son is a member and wanted to bring younger brother to work out. Parents must sign a waiver. Everyone else can bring guests, not you. After driving to the gym and taking time to get this set up for family health and bonding time. No offer to try the place out. No attempts to sell a membership. Just your pass is ineligible for guests. Very poor customer service wouldn't even make eye contact with you. I felt unwelcome and let down as a potential customer