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XDP - Xtreme Diesel Performance
- Automotive
- Farmingdale, NJ
About this business
XDP - Xtreme Diesel Performance is a retailer and distributor of quality diesel products designed to compliment the Dodge, GM, and Ford lines of diesel pickup trucks. We carry an extensive inventory of diesel performance products designed to help you meet whatever your needs may be.
Location details
1758 NJ-34, Farmingdale, NJ, 07727, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought what was supposed to be a brand new ******* Turbo GTP38R. I reviewed the product and told them I was disappointed that it was not new it was rebuilt. They responded saying all of our products are new. They aren't when a Turbo is new the housing doesn't have a whole drilled and tapped in it with a plug. They drill and tap the hole so they can take it apart and rebuild it. Is don't be fooled and waste your money on a used rebuilt Turbo.
I called their number and introduced myself for some questions on a few parts they sell. 1-888-34-DIESEL4. I think his name was Kenny, maybe. Very rude with attitude. I stopped 3 times in the conversation to let him know Im not trying to be rude, just looking for some info. He continued ignoring them and would condensed me. Very disappointed. Taking my hard earned money somewhere else.
received damage parts and the way they want to fix it is a two week time frame not a good thing for customers i will not be doing business with them ever again.
Business response:
Good morning *** ******** Our apologies that your exhaust system had been damaged during shipping. Shipping times from our warehouse to your location is approximately 3 business days and I'm showing we offered to have a replacement sent out the next business day when the damaged system had been picked up. If there was some miscommunication then I would like to apologize for that. At your earliest convenience, can you please reach out to me directly so that we can discuss this issue in more detail? I would like to see how I c... read more
received damage parts and the way they want to fix it is a two week time frame not a good thing for customers i will not be doing business with them ever again.
Business response:
Good morning *** ******** Our apologies that your exhaust system had been damaged during shipping. Shipping times from our warehouse to your location is approximately 3 business days and I'm showing we offered to have a replacement sent out the next business day when the damaged system had been picked up. If there was some miscommunication then I would like to apologize for that. At your earliest convenience, can you please reach out to me directly so that we can discuss this issue in more detail? I would like to see how I c... read more
Ordered part for truck. Received part and would not fit. Weight difference of 10 pounds between part ordered and part received. Returned part and was told it was the correct part even though it would not fit and with a huge weight difference. Got back only original purchase price less a restocking fee. No return shipping. A huge waste of time ordering from them.
Business response:
Hello, Our apologies for the fitment issue you had experienced with the Mean Green 7300 Starter. While we're unable to verify the year, make, and model of the vehicle this was being installed on, I'm showing this starter is compatible with the 1994-2003 FORD 7.3L Powerstroke. Unfortunately, our returns department only indicated that the incorrect item had been ordered. Nonetheless, I've gone ahead and have waived the restocking fee for you. If you could please allow a couple business days depending on your banks processing t... read more
Ran my card. Then tell me item is out of stock. I ask for a refund and now are telling me my card won't take the refund. Customer service is no help.
Business response:
Dear Mr. ******, Our sincerest apologies for any confusion over your refund. I'm showing that we had received payment for your order on 02/07/17 and credit was issued in full the following business day, 02/08/17, for the cancelled order. I would also like apologize for the merchandise you ordered being out of stock. For future reference if you're ever searching for parts, any items listed on our website that are marked with the ? QuickShips by Next Business Day* icon are items that are in stock at one of XDP's warehouses. It... read more
I ordered an exhaust from XDP and it had parts missing. I explained to Melissa that I was in the middle of a customers build and on a deadline. I explained that we were on a deadline and expected to be installing this exhaust as soon as it arrived. This was the last part of a very expensive customer build and now it is being pushed back and we are loosing money due to this error. I was asked to send pictures and that she would let me know once she got it. With sending the email and pictures not 10 minutes after the call ende... read more
Business response:
Dear Mr. M******** Our sincerest apologies for any inconvenience on this purchase. We were first notified of the issue during the evening hours of 09/12. Because the items we sell are pre-packaged by the manufacture prior to being received in our warehouse, we would have needed to contact the manufacturer (MBRP) to see if they could have the missing parts shipped out to you. Unfortunately, MBRP was closed for the evening and it was too late in the day to have a replacement system shipped from our warehouse. The following bus... read more
Frequently asked questions about XDP - Xtreme Diesel Performance
How is XDP - Xtreme Diesel Performance rated?
XDP - Xtreme Diesel Performance has a 4.3 star rating with 822 reviews.
When is XDP - Xtreme Diesel Performance open?
XDP - Xtreme Diesel Performance is open now. It will close at 9:00 p.m.
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