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Xcel Energy
- Electricity Suppliers
- Aurora, CO
About this business
Location details
22275 E Alameda Ave, Aurora, CO, 80018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My bill is becoming unaffordable. Shame on you xcel. This needs to be investigated
This has been a very disheartening experience with excel. After Excel increased my bill, I decided to go ahead and try to pay my bill ahead of time so it's less of an issue, I still had auto pay set up. Paying your bill ahead of time does not affect the auto pay, I was double billed, it cost me an overdraft charge on my checking account, when I called in to get help and get that money refunded back into my checking account the lady that I spoke with on customer service couldn't even see my information, she was working from h... read more
Not only is this monopoly utilizing AI which uses so much power and water, but they have raised their prices to a ridiculous high, $276 for a three bedroom apartment???? Never in my life have I had this high a bill and it only keeps getting bigger even though my electricity use is the same!!! And when asking about a rate change due to AI usage, the representative put me on hold, said there was a change and hung up on me! Denver, get someone else to supply my electricity!!
We called customer service to get basic information to log in. We had gotten the initial message that the account information to log in would be sent and the email never came. When we finally called to get it, the customer help representative implied that it was our fault. I'd didnt appreciate the tone or the implication that we were the idiots when we weren't given basic information in the first place. We weren't rude when we called either so I don't know where the attitude came from. And yes we checked spam, no email. When... read more
Frequently asked questions about Xcel Energy
How is Xcel Energy rated?
Xcel Energy has a 1.2 star rating with 65 reviews.
When is Xcel Energy open?
Xcel Energy is closed now. It will open tomorrow at 9:00 a.m.
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