X-Pole US

Amanda Lee (amandaleenyc) 

on Google

4 weeks ago

I live in NY, I needed a height extension and accidentally ordered the wrong diameter, I called them and the customer service was excellent, I’m so sorry I forgot the persons name who helped me but they literally ran to the warehouse to see if my order had shipped or not and changed my order JUST IN TIME, I received my correctly sized diameter extension today and it was wrapped with care and the packing slip was even updated to the correct diameter. Thank you so much! amazing experience with xpole and proud customer since 20... read more

Jil Albrecht 

on Google

a month ago

Ordered on a Tuesday and I had my pole Friday! (I only live one state over in AZ so it didn’t have far to go, still very quick delivery). I needed some help installing my Xpole Stage Lite. Roosevelt (Rosie) FaceTimed with me and helped me get it all set up. I played on it all day until my body was too sore to keep going. Amazing product and service! 

Miranda Nunnery 

on Google

7 months ago

I ordered the XPERT Pro (px) 45 mm to replace my PFD Chrome Pro dance pole 45 mm. I am very happy with my new pole. It is definitely more sturdy which allows me to do more moves confidently. I am also enjoying the small base and being able to switch my pole from spin to static without stopping to get a tool out to do so. I ordered the pole on black Friday 2024 and FedEx was taking there time shipping my package. At the time x-pole did not know if the package was lost or just delayed. So Carolina shipped out another one along... read more

Chell 

on Google

8 months ago

Will not answer the phone. I have been hung up on several times. Sent to voice-mail several times. They don't respond on Facebook. I have been with xpole for over 15 years (2 poles, 1 x lite stage). This is the last time I purchase anything from this company based on the deplorable customer service. They do not care about their customers. If you are looking for a quality pole with customer service - check out lupit. I heard they have stellar customer service. Xpole can't be bothered to even respond to paying customers. They ... read more

Gary Morin 

on Google

9 months ago

I would give 0 stars if possible. No reputable business has the trash costumer service this business has. Call, call,call 800 times. Never speak to a real human. All I wanted to do was change my order and spend more cash and nothing but a leave a message. Trash.