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X-Pole US
- Consumer Services
- North Hollywood, CA
About this business
Location details
12721 Saticoy St S, North Hollywood, CA, 91605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:09 p.m. | |
| Tue | 10:00 a.m. to 5:09 p.m. | |
| Wed | 10:00 a.m. to 5:09 p.m. | |
| Thu | 10:00 a.m. to 5:09 p.m. | |
| Fri | 10:00 a.m. to 5:09 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered the XPERT Pro (px) 45 mm to replace my PFD Chrome Pro dance pole 45 mm. I am very happy with my new pole. It is definitely more sturdy which allows me to do more moves confidently. I am also enjoying the small base and being able to switch my pole from spin to static without stopping to get a tool out to do so. I ordered the pole on black Friday 2024 and FedEx was taking there time shipping my package. At the time x-pole did not know if the package was lost or just delayed. So Carolina shipped out another one along... read more
Will not answer the phone. I have been hung up on several times. Sent to voice-mail several times. They don't respond on Facebook. I have been with xpole for over 15 years (2 poles, 1 x lite stage). This is the last time I purchase anything from this company based on the deplorable customer service. They do not care about their customers. If you are looking for a quality pole with customer service - check out lupit. I heard they have stellar customer service. Xpole can't be bothered to even respond to paying customers. They ... read more
I would give 0 stars if possible. No reputable business has the trash costumer service this business has. Call, call,call 800 times. Never speak to a real human. All I wanted to do was change my order and spend more cash and nothing but a leave a message. Trash.
After numerous emails exchanged with customer service and their Technical Support line, we concluded that the issue lies with my ceiling, prompting a request to exchange the product for a stage pole. However, despite the company's stated policy allowing returns within 14 days, I was informed that because the item was removed from its plastic wrap, a return was not possible. This leaves me wondering: how can I effectively troubleshoot with the tech team and ensure the pole fits my space if I'm expected to keep it in its wrapp... read more
Great service and quality! Heydi and Roxanne were great at assisting me today! Very efficient service! Thank you!!
Frequently asked questions about X-Pole US
How is X-Pole US rated?
X-Pole US has a 3.5 star rating with 46 reviews.
When is X-Pole US open?
X-Pole US is closed now. It will open tomorrow at 10:00 a.m.
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