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Wyze Labs, Inc.
- Automotive
- Kirkland, WA
About this business
Location details
5808 Lake Washington Blvd NE Suite 301, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I used Wyze cameras for several years and disconnected them a year ago, cancelled my subscriptions on all 6 cameras, but unbeknownst to me 2 were not cancelled and just showed up on my card statement. I contacted Wyze to correct, and refund the two subscriptions, which were never used, attempted to cancel (and is obvious given the simultaneous batch cancelling of the cameras all at the same time). NO REFUNDS ON SUBSCRIPTIONS-EVER. It was $25.00, not the end of the world, but nothing like getting screwed by corporate America.... read more
I've had just about enough with Wyze. They started as an Angel company - brilliant engineers with a disruptive product that quickly shut down the status quo of the expensive security camera market. I loved their products. Nothing lasts forever. Here's how they have devolved over time: 1) They started with free video snippets stored on their cloud server. Moreover, the biggest draw was that each one also featured MicroSD slots, so you could record continuously for free. Then they got greedy, and made nearly all features subsc... read more
Charged me without any notification, never signed up for a subscription service. Called, no answer. They basically force you to use the chat bot which is outsourced and you get incompetent people. Every question you ask they say "let me ask a specialist"... aren't you the specialist? Horrible customer support and just another reason I don't buy Wyze products anymore. Thank you Wyze for pushing me to search for a better product. Well done.
Pay attention to your subscriptions they will take your money and there is no way to get it back besides disputing with your bank I have an annual unlimited plan and they started charging me for a cam unlimted pro which i never subscribed to charging me $28.13 for 7 months totaling $196.91 in that time on top of the $99.99 annual plan i already had. They offered me $20 credit on my account stating they cant make refunds due to the payment going through google even though they can offer credits they wont credit my account for... read more
Been having problems with some cameras specifically the v3 pan as it drops connection I have bought 8 and 4 are paper weights. Customer service is not helpful as in they wont even reply to emails from them requesting information and you have to call to get the run around. Also got charged $28.13 a month for a subscription I never subscribed to when I already had the annual unlimited plan and was charged in total $196.91 in which they won't refund and will talk to their manager who can give me $20 wyze store credit. What a jo... read more
Frequently asked questions about Wyze Labs, Inc.
How is Wyze Labs, Inc. rated?
Wyze Labs, Inc. has a 2.3 star rating with 212 reviews.
When is Wyze Labs, Inc. open?
Wyze Labs, Inc. is open now. It will close at 4:00 p.m.
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