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WSECU
- Credit Unions
- Olympia, WA
About this business
WSECU is a member-owned credit union serving the people of Washington State. We combine a deep love for our state with exceptional personal service, lower fees and banking anywhere, anytime. The dollars our members deposit go right back into the community we're all a part of, helping our members build their homes and go to college, creating more jobs and strengthening our local economy. By virtue of banking with us, our members create shared prosperity for themselves and their communities. WSECU is federally insured by the N... read more
Location details
330 Union Ave SE, Olympia, WA, 98501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible communication and listening skills with minimal verbal contact. We applied for a HELOC loan, online and nobody contacted us to prepare us for what we will need to put our best application forward. They just ran our credit before contacting us and made us a counteroffer based solely on the minimal information in their application which never asked for savings or other assets. No one ever contacted us to ask for income information or assets until after they ran our credit. Our credit is above 750, our payment histor... read more
RecommendedI love this bank but seriously just got all the money taken out of my accounts for the 4th time..... this is a serious issue that you guys need to work on please and thank you
Business response:
We're so sorry to hear about this, Chelsea, and are here to help straighten this out. No compromise has taken place on our side to explain this trend; it's most likely related to a merchant where your card is frequently used. While we can't identify the exact cause of the fraud, we can support you in filing a fraud claim, so just reach out: 800.562.0999.
This credit union by far has provided the best customer service and support especially through these difficult times. They have helped me more than they will ever truly know. I wish I would have banked with them sooner. 100% reccomend to everyone. Thank you for all your caring staff and support!
Business response:
Thank you so much, Miranda. Supporting our members through whatever life throws at them is what we're all about. We're touched by your kind words!
Tried to visit the Yakima WSECU branch just now, I had extremely important time sensitive things I needed to deal with. There’s a sign saying that the lobby is currently closed due to covid but the Drive up ATM and drive thru banking was available. However, the employees had their cars parked in the middle of their parking lot in a barricade to prevent cars from driving in. Makes no sense... how is that safe? (Or legal?) to barricade an entrance....
Business response:
We're sorry for the confusion caused by the organization of the parking lot and drive-thru entrances, Mathew. Since March, we've strategically directed drive-thru traffic to help with congestion entering into our parking lot. The drive-thru is open, though you'll need to follow around the roundabout to enter drive-thru lanes. Please feel free to stop back by so we can help.
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got a motorcycle loan through them and have been trying to setup auto pay for a month and get my account number but no one answers the phones when I try to call the loan I've sat on hold for 15 minutes. so to pay the loan every time I have to write a check and go to the post office. it is B.S!
Today was the 3rd time in 1 year this bank has failed to properly deposit my paycheck. So cool on a holiday weekend when there’s nobody to reach. 🙄🙄🙄
It was unbelievable that I got a loan worth ($ 100,000 USD) from a legitimate loan company that helped me get a loan from me, I tried a different service but I couldn't get a loan from that service. Some of them will ask me to fill a lot of documents and at the end of the day it won't end well. But I am happy after meeting with new American funding, I managed to get a loan of ($ 100000 USD) now my business is going well and I want to let you all know today because it is 100 % fast and reliable. I'm paying back the loan I got... read more
Never recived any late notices, letters, or phone calls. But got a phone late payment mark on my credit history from you. Worst bank ive ever had.
Business response:
Chase, we want to investigate what happened here since we do make a practice of trying to reach our members when a loan is past due. For your privacy, we can't discuss your account on Facebook. Please give us a call at 800.562.0999 to continue this conversation.
Frequently asked questions about WSECU
How is WSECU rated?
WSECU has a 4.2 star rating with 244 reviews.
When is WSECU open?
WSECU is open now. It will close at 5:30 p.m.
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