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Wray Ford Inc Parts
- Automotive
- Bossier City, LA
About this business
Location details
2851 Benton Rd, Bossier City, LA, 71111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This past December, I took my 2021 Mustang Mach E to WRAY Ford for a recall on the windshield/panoramic roof panels. BIG MISTAKE!!! They didn't greet or acknowledge my presence. After figuring out where to go to get help, my service rep came out, I gave him my info and left. After four days, I called them and was told the car needed to stay another week to let the adhesive cure. The recall letter said a loaner would be available for the inconvenience. I asked, but no luck. Later that day, the service rep called the car was r... read more
Business response:
Mrs. ******** we are sorry for anything Wray Ford did that caused you stress on your visit, and I will try to address some of your issues. You did not purchase your car from Wray Ford, and maybe that was why you did not know how to get to our service drive when you brought your car for recall. The stated recall on your car is a glass recall that any dealer would sublet to a glass company for repair. I am not aware of any new car dealerships that do that type of repair. That information should have been shared with you, but t... read more
This service department directly influenced our decision to get rid of our car. Our car sat at their shop for two weeks I never received updates. I had to call to eventually get updated they had no idea when parts would arrive. We picked up the car and drove it for one year waiting on parts. We had to deal with the constant worry of a progressive failure. When I would call they would have to check and call back. They would not I would have to again call to find out parts had not arrived. The service department at this locati... read more
Business response:
The whole world has delt with massive supply chain issues over the last two years, and nothing about that is unique to Wray Ford. Unfortunately the information from OEM'S on the availability of back ordered parts has not been good. We notify customers with information once we receive the part. No doubt about it being a frustration for all involved, but we have no way of manufacturing parts.
HORRIBLE EXPERIENCE!!! Went to Wary Ford on Benton Road this morning for a simple FordPass ***** with my Sync 3. Pulled into the service lane and watched 6'ish service reps watch me drive in with no one else in the service lane. Waited in my car for 20 minutes and no one came out. I went in and asked the wonderful lady at the inside showroom area and I asked about the protocol to see someone in service, since all of their doors have a do not enter sign on them. She got someone out there immediately and that lady was rude and... read more
BAD CUSTOMER SERVICE AND NOT HELPFUL, RUDE, TOOK ADVANTAGE OF ME, SCAMMERS. WOULD NOT RECOMMEND THEM TO ANYONE.
Business response:
Sorry to hear that you had an unsatisfactory visit to our store. We have been serving the ark-la -tex for over one hundred and ten years. Wray Ford has built its business, and reputation on satisfying our customers. Please feel free to reach out to me 686-7300 OR gsnelling@wrayford.com. I will try to help resolve any issues I can. .
Frequently asked questions about Wray Ford Inc Parts
How is Wray Ford Inc Parts rated?
Wray Ford Inc Parts has a 3.3 star rating with 20 reviews.
When is Wray Ford Inc Parts open?
Wray Ford Inc Parts is closed now. It will open on Monday at 7:00 a.m.
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