Woolco (UK) Ltd

Charlotte McNicholas 

on Google

5 days ago

The guy who looks like a handsome version of Caesar Milan is an absolute hero! We've had problems with our walk-in shower not draining for months any fixed it within 30 minutes. We acrually had a different guy out a week previously and within a day it wasn't draining again! Well this lovely guy from Woolco did everything he could to make sure that we wouldn't have a problem again, he explained a lot of the reasons why are issues were happening, suggested ways to fix this, answered all my questions and was extremely honest wh... read more

Lucy Howard 

on Google

2 months ago

Really bad experience. First plumber said two noisy bathroom taps = 2 jobs. Would only change one. Left with two mismatched taps. Bear in mind I’m paying Homserve £400 per year just for insurance. They apologised and sent someone else from same company to do the other tap. He arrived and said he wouldn’t do it as it was no longer noisy. Had to get homserve to speak to him and tell him twice to do the job all while he was waiting. Took much longer than needed and quite intimidating to have to do that. He’s still sitting outsi... read more

Robert Doughty 

on Google

3 months ago

OMG where do I start. This company came out via Homeserve. I had a Leek in inlet pipe to kitchen under the sink which was in a separate pipe. They came out within 24 hours which I thought was promising. He said I can't do that as its a different department and very unhelpful and rude. Waited in next day and no one turned up. Day three turned up at 3.30pm and said I can't do anything as your kitchen floor has to be brocken away and the tiles are asbestos, he put a plastic bag over the pipe to stop the spray what lasted 5 mins... read more

Laura garland 

on Google

4 months ago

Homeserve used this company to fix a leak which we knew was somewhere under the house but we didn't know where. Unfortunately it took about 4 visits to finally get it fixed. After a few weeks with the ongoing leak they sent out Kevin from Woolco to us who I wish they'd sent out first time as I'm sure it would have been sorted much sooner! He was very professional and didn't stop the whole time he was here and managed to locate the source of the leak within a short time of being here and replaced the copper pipe. He managed t... read more

Elton Machado 

on Google

5 months ago

Unfortunately, the engineer who visited us was not kind and seemed least bothered about trying anything. It appears he prefers to fix only simple issues. He was sent by HomeServe and more focused on denying to fix it. He mentioned the need to remove tiles and back panels. However, my neighbors had a similar problem and didn't have to remove them. There seems to be a complete knowledge gap.