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Woofgang Bakery Waterford Lakes
- Pet Stores
- Alafaya, FL
About this business
Location details
308 N Alafaya Trail, Alafaya, FL, 32828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Waterford Lakes: We’ve only used this location for grooming but have had previous dogs groomed by other groomers. Our first experience was good. Our Maltipoo needed a bath and trim. We felt the service was done as requested. Our second experience , a few months later, we requested the same service- a mini. The groomer told us this would be the last time this service could be done and our puppy would need a full service the next visit. We explained that we did not want our puppy shaved at any time. The service requested shoul... read more
Business response:
We are very sorry to hear that you were unhappy with Hedy's grooming. There seems to have been a miscommunication, when the groomer assessed Hedy during her check in, it was discussed that she had matting throughout her entire body. This was explained to the person who dropped Hedy off, and they acknowledged that she was indeed matted by signing our matted dog release form. At that time, they were also shown our hair length sample chart which the groomer pointed out the potential lengths of the end result for Hedy's haircut.... read more
RecommendedThe ladies at this store are amazing. I can’t say enough Thank you’s to them. I have 4 dogs who love to go there to get their mani pedi’s. If I have questions that I can’t answer they will try and help. The food, treat and toy supplies are given a big paws up from my group. Thank you ladies from JB, Moli, Natasha and Cherry Bomb .
Woof Gang Bakery Waterford Lakes: I think they have lost sight of who the customer is. I have 2 dogs, a Maltese and a Shih Tzu I have been bringing in for grooming for a number of years. Today the dog groomer in charge (the owner wasn`t in) wants to charge me $20 extra, on top of the minimum $50 per dog grooming charge, for "de-matting", but they had already told me they have to shave both dogs anyway !!! So I have to pay to de-matte their hair before they cut it all off !!!! That doesn`t doesn`t make any sense to me, sorta ... read more
Business response:
When a pet is matted beyond what can be safely brushed out, they will have to be pre-shaved before the bath so we can get the skin and remaining hair clean. Then after the bath we shave again so the pet is even. The "matting fee" is due to giving the pet two haircuts and because our equipment dulls quicker due to using them on a dirty coat. As far as the tail goes, we will not knowingly leave any mats in your dog's fur at the end of the groom. We strive to do what is in the dog's best interest at all times. We wish you the b... read more
I’ve been bringing my little guy here for a while now. He can get a little snippy sometimes, but his groomer, Mallory, is kind, professional and patient and has really earned his trust and affection. Mallory is extremely knowledgeable and her passion is evident in the work that she does. The retail section of the store is a real wonderland for fur babies and their people. Not only do they carry every imaginable (fresh baked and handmade) treat, but they carry natural supplements to help with your loved one’s coat, joints, et... read more
Great service and they really care about your pets.
Finnigan lives going to Woof Gang for grooming (and the snacks are a pretty nice bonus)! Everyone is so nice and they love on the pups as if they were their own!
Teddy and I love this place, fast and friendly service. She got a shampoo and nails trim for $25. The job was well done and I think the price is pretty good! Thank you
I’ll go there for grooming and to buy dog food treats and toys it’s a one stop shop for me I don’t have to go anywhere else, the staff is also friendly and they know my dog I appreciate them a lot.
Very friendly & helpful and do a great job with grooming.
Frequently asked questions about Woofgang Bakery Waterford Lakes
How is Woofgang Bakery Waterford Lakes rated?
Woofgang Bakery Waterford Lakes has a 4.7 star rating with 742 reviews.
When is Woofgang Bakery Waterford Lakes open?
Woofgang Bakery Waterford Lakes is closed now. It will open tomorrow at 9:00 a.m.
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