Franz Wunderlich on YellowBot
12 years ago
12/13/2009, 04:46 AM
Lack of competition= lack of customer respect
How sad as It's the only surviving camera store left in the South Oakland county area. Still, I went as they were advertising a bit better deal on a camera package
At Costco I could have gotten in and out as I was reasonably sure what i wanted, but thought an opinion might be valuable, I wanted to deal locally AND I was willing to pay a bit more for it if need be.
But again, THEIR special WAS better than Costcos!
When I got to Woodward I waited and waited and waited for one of them behind the counter to finish up with "presentations",
Admittedly they were busy but all the sales people seemed to be in filibusters with customers waiting.(!!!)
After about 25 minutes a bald salesperson finally got done talking to the lady at the counter
(She ended up leaving without buying a thing)
I walked up and said I liked that Nikon over there but how do you like it?
He then disses it and tries to sell me a Sony (hey I did want an opinion to be fair here)
THEN I asked which did he like it better and he said "I don't compare them"
Okay, If I buy it and my wife doesn't like it can I get a refund with my receipt?
Then he got quiet.
"We don't have any refunds,exchange with the owners approval only."
Then he got quiet again.
Ummm what did I do to this guy? I obviously wasn't going to get the filibuster sales pitch the woman did. (Maybe she was better looking than I was)
I said thank you and left and went to Costco.
Bottom line here is this guy came across as rude and obviously likes to deal with the women a lot more than men..
At least when Dunn's and Century were open, these guys had some competition, and way less attitude.
Now they don't, and it shows.