WoodPellets.com

Sandy Kothe 

on Google

7 months ago

We have bought a pallet of these pellets and didn't like them at all. There's too many fines. It would always plugged up the auger. I started the stove with these pellets, went to bed. When I woke up it was 33 degrees in my small house. The auger had plugged. I had to tear it apart to get it going again. I won't buy them again. Sandy Nebraska. 

Joe Davis 

on Google

a year ago

This is my 3rd year getting pellets from this company and they absolutely changed something in the production of these things. So dirty and ashy the burn pot needs cleaning every single day and the stove only runs overnight. When it IS running, I'm not getting the level of heat that I have in the 2 years prior either. Lots of complaints about delivery time but I have not had this issue luckily, but regardless, moving on to a different product and now stuck with a ton and a half of this garbage. 

Keith Lundquist 

on Google

a year ago

Admittedly, they do sell a good product, but their customer service and delivery service leaves a lot to be desired. If you buy from wood pellets, be prepared to make multiple phone calls as the months go by and wait a long time for delivery. 

W CR 

on Google

3 years ago

Disappointed would be an understatement, 22 out of 120 bags delivered destroyed by moisture / water. Pallets clearly bulging from under the shrink wrap and shipped to my home none the less. Took 2 phone calls to get a partial refund of which is not the same dollar amount paid on original invoice. The suggestion of sorting thru the bad portion of pellets and salvaging some of the good is laughable at best. Sad when you try to buy superior products and get burned. Last time I use woodpellets.com for certain.