Wonderland Homes

Ariana Oliveira 

on Google

5 months ago

I wish I was writing a better review. Sales agent Michelle: unresponsive, will remove upgrades without notifying you, does not go over the contract with you in person, will not give you other sales agents or her managers number, might give you an update every 3-4 weeks if you ask, does not update you prior to going on vacation, lacks knowledge on customer service and communication skills. (Should have been a red flag to us, but we were optimistic) Director of Sales Javier never called us back or emailed us back and we tried ... read more

Sam Vier 

on Google

a year ago

After nearly a year, I still have warranty items unresolved. Warranty area manager doesn't reply to emails. one of the construction managers that came to my house acknowledged that there were items that were not competed to code, and when asked if it was going to be corrected Mike replied "Code is created by people who sit behind desks to keep being able to sit behind desks". Many warranty items are closed out without being completed and when asked about them I am told that they don't remember talking about the issues at all... read more