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Wintrust Mortgage
- Finance
- St. Charles, IL
About this business
Wintrust Mortgage is a mortgage and escrow company which provides full wealth management services to individuals. This company provides mortgages to individuals looking to finance the purchase of a home. They will work with an individual to assess their situation and understand their specific circumstances, their capital, what they are looking for in a home and in a mortgage, and their loan potential. Experienced lenders will determine what type of loan the individual qualifies for, if there are any special rebates or progra... read more
Location details
411 W Main St, St. Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wintrust has unnecessarily delayed the loan assumption process, leading to my inability to contract for the sale of a new home because I cant get Wintrust to submit the assumption packet nor can I get an actual estimated timeline for closing on the sale of my home which is the subject of the loan assumption through Wintrust. *** submitted a complaint to the **** and the ******** of ******* for the state of ******** for the following reasons:I am trying to sell my home that has a VA loan through an assumption with a fellow VA... read more
Business response:
Hi ******, we're sorry to hear this has been your experience. **************** is something we don't take lightly, so we're looking into this further on our end. We've passed this along and they will contact you as soon as they can. Thank you.
I have used Wintrust mortgage for a third loan in the last six years. The first two loans had a great loan officer and everything was made easy for our end of the process.Unfortunately everything changed with the last loan in September 2023. The first two loans were sold to ********** and they provided us with great customer service, but the loan in 2023 was sold to a mortgage broker in ***** that has over 10 class action lawsuits against them for fraud and on one website has a one star rating out of 401 reviews with many ot... read more
Business response:
Hi ****, we're sorry to hear this has been your experience. **************** is something we don't take lightly, so we're looking into this further on our end. Our team will contact you directly to learn more about this. Thank you.
THIS IS THE WORST BANK I'VE EVER BANKED AT!! ABSOLUTELY THE WORST! I cancelled an order from Amazon on June 4th (Sunday) and it's now June 10th (Saturday) and my funds are still pending. I called and spoke to someone at Wintrust on the 7th to ask when pending funds will drop off and the person on the phone told me in 5 business days. Well, it definitely has been 5 business days. So I called yesterday on the 5th day and they said it would be there today...well it wasn't. Then I called this morning talked with someone who said... read more
Business response:
Hi ***, we're sorry to hear this has been your experience. **************** is something we don't take lightly, so we're looking into this further on our end. We've passed your review on to the bank. They'll reach out to you to discuss this matter further.
This is the worst banking experience Ive ever had. I switched a couple of months ago, and in that time, Wintrust has turned off my card a ridiculous number of times. Theyve declined transactions when Im on a first date, when Im buying coffee at my regular spot, when my gym tries to auto renew, whenever and theres never an explanation. Currently, Im stranded in ************* with no money because they inexplicably turned off my card. Theres no way for me to turn it back on through the app. Theres no customer service person i ... read more
I have nothing but great things to say about ***********************. My husband and I found them after receiving less than-favorable rates from a previous lender. Our loan ******** ******************* worked tirelessly to make sure we got the best interest rate and he even beat our previous lender's costs by thousands of dollars. He exhibited the utmost professionalism throughout the entire process as well. He was also a great communicator and always reached back out to ** quickly. I could not recommend ********************... read more
We've been banking at Wintrust *************************** and Trust) for almost 15 years, and have never received anything less then exceptional service.
The absolute worst automated system on the planet. Problem is, customer representatives are equally bad. I spent 15 minutes talking about an issue and the rep spent the same loud talking and trying to dismiss it. Wintrust sent me a statement that my escrow was low by $1267.31 and that I could pay it or have it divided by 12 and added to the monthly payment. I chose to pay the $1267.31, because I didn't want any increase in the way I have my payments set up. Would you believe that on May 1, Wintrust increase my mortgage by $5... read more
Business response:
Hi *******, were so sorry to hear about this. Thank you for bringing it to our attention. We take your feedback very seriously and well be looking into this right away. We will also reach out to our mortgage team, who will respond as soon as they can.
I open an account May 2021 online because I have a disability that the bank doesnt want to accommodate me with. I never got my account number. I called bank branch but I was directed to central representative who said she couldn't provide me with account number but she saw it in her system. I had to go in person. I let it go because I was very sick for months. Last Saturday I went in person to drive through. I was told they can't give me my account number unless I go in person and know my password. They still cant accommodat... read more
Business response:
Hi ******, were so sorry to hear about this. Thank you for bringing it to our attention. We take your feedback very seriously and well be looking into this right away. We'll send your information to the bank and they will contact you directly to discuss this further.
Worst customer service on the planet! Transfered my loan and lost flood insurance paperwork in the process. Then they bought me a **** flood policy after calling 3 times and being assured it was an automated letter and to disregard. Never doing business with them again
Business response:
Hi ******, we're sorry to hear this has been your experience. **************** is something we don't take lightly, so we're looking into this further on our end. We'll send this directly to our team and they will reach out to you to discuss this further. Thank you.
Frequently asked questions about Wintrust Mortgage
How is Wintrust Mortgage rated?
Wintrust Mortgage has a 1.6 star rating with 28 reviews.
When is Wintrust Mortgage open?
Wintrust Mortgage is open now. It will close at 5:00 p.m.
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