Window World of Richmond - Richmond, VA

Ellen D. 

on Birdeye

a year ago

We spent $37,000 between 2 homes replacing windows, a roof and a front door. The installers removed our brand new Pella storm door and were unable to reinstall it correctly so it does not latch and my dogs have escaped several times. They were apparently unable to procure white nails for our white replacement windows and installed black nails which are visible from the outside. They smeared caulk all over the interior trim of 19 windows which will take considerable time to remove. They cancelled 5 corrective installation... read more

Sarah W. 

on Birdeye

2 years ago

would give zero if I could! When we signed the contract for our windows we were told 12 weeks due to COVID. When there was no contact from them after 16 weeks I called. They were condescending, rude and the manager was insulting. They admitted that they actually have no idea how long it will take to get the windows from the manufacturer but they CONTINUE TO KNOWINGLY TELL POTENTIAL BUYERS THAT IT TAKES TWELVE WEEKS. That's simply a lie. The manager refuses to apologize for that lie and implied that I wasn't smart enough to u... read more

Holly S. 

on Birdeye

4 years ago

HORRIBLE! UNPROFESSIONAL SERVICE! We had them reschedule on us THREE times. The first two were due to “rain” (it did not rain a drop either of the days) the third was this morning. Two men came out, and told us that they didn’t get paid enough to do the job that they were sent to our home to do....which is replace 6 windows. They also informed us they didn’t bring the proper tools, ie a blowtorch, to perform the job. This was at 8 am. We had a 8-10am timeframe and he refused to go get his blowtorch.