Window World of Memphis

Anonymous 

on Merchant Circle

10 years ago

We have been waiting 5 months for our windows and no one seems to care. Windows broke, forgot to order 1 window in kitchen and ordered wrong window on the second go round. Staff not concerned and tried to call Mr. Griffin and he does not return telephone calls either. I have a 1" gap in one window and ones that are installed not sealed and one piece of weather stripping is half out and half in. Messed our siding on 2 upstairs windows, Installer was not a happy camper, very rude!! I am anxious to see how they resolve the prob... read more

unionguy 

on Merchant Circle

11 years ago

Window World deems it necessary to rescind the lifetime warranty on my windows due to a "hostile environment". They say "the position can be resolved if (you) retract unflattering comments and several untrue statements that were posted online to several social media sites...but we must have verification of the retraction from each site." No statement I have made has been untrue. And how hostile can an environment be if it will be deemed no-longer-hostile by virtue of retracting online reviews? I'm also baffled by the fact th... read more

unionguy 

on Merchant Circle

11 years ago

Even after three crews and a total of 10 trips to install, I still have remaining issues. They installed some wrap off level. It is crooked on the front of my house and they are now refusing to come back to fix it. From the owner's own words he is not going to spend any more money on this. I contacted corporate and spoke with David, Manager of Customer Relations and he was no more help than the Memphis owner. I was told that Kelly is an independent franchise owner and while he would mediate his hands were tied and all decisi... read more