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Wilson Dental

3.2

About this business

Specialties: With offices conveniently located in Binghamton, Rochester, Freeville, Waverly and Syracuse, our caring, experienced team of general dentists and dental specialists offer nearly all aspects of dentistry to meet our patients' oral health care needs. 

Location details

728 East Ridge Road, Rochester, NY, 14621, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 6:00 p.m.
Tue7:30 a.m. to 6:00 p.m.
Wed7:30 a.m. to 6:00 p.m.
Thu7:30 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 6:00 p.m.
Sun8:00 a.m. to 5:00 p.m.
3.21,281 reviews
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Susan A's profile image
Susan A 
2 months ago

Horrifically dirty office. Shockingly neglectful in its dental practice. They engage in predatory practices, taking advantage of lower-income individuals, as this is the only game in town for the Medicaid option. If you ask to speak to a supervisor about a concern, they will NEVER allow you to do so, and then will dismiss you from the practice by lying and claiming you were "hostile." READ the other reviews--they all say the same thing. I went there one time. The cleaning was traumatizing, with the dental hygienist rushing t... read more

Lynette M's profile image
Lynette M 
4 months ago

The office has called me so many times to reschedule my daughter’s appointments that she wouldn’t be seen to have a cavity filled until she had her annual exam and cleaning done. Well, exam and cleaning done and was scheduled for a fill on the same day but AGAIN her filling had to be rescheduled MONTHS OUT AGAIN! Finally today is the day before her appointment and was called to reschedule for March 2025. Asked to speak to an office manager and was told that she would say the same thing that the provider will not be in and Ma... read more

Malajah w's profile image
Malajah w 
4 months ago

worst dentist office i ever been to there were over 30 people there waiting 2-3 hours after their scheduled appointment time to even be seen i waited tWo hours kept going to the front desk she told me i was next everytime the guy next to her said he called me 15 minutes ago nobody came from the back and even called my name 

Josh M's profile image
Josh M 
5 months ago

Great dentistry. Not so much on the customer service. Your dollar is what is important to this group. Got family? Kids? Ailments? Your Job is not priority over their job. Don't miss appointments or you get charged $50, even if you call and leave a voicemail before they open, doing your best to reach out. You will be relentlessly emailed, postmailed, and called until you pay. Will be taking my business elsewhere. Enjoy the free lunch on me. 

Danielle R's profile image
Danielle R 
5 months ago

Saw Wilson dental in 2020. They did not fix my issue. I called them for weeks, and they never returned my call. Finally resulted in emergency room visit and an emergency root canal. Then four years later, they send me a bill which is after the timeframe that is allowed to submit it to the insurance company. Skeezy way to run a business. 

Tytianna A's profile image
Tytianna A 
5 months ago

Very unprofessional , doctors don’t explain to you what you’re getting done . I recently drop going here due to the doctor telling me I have 8 cavity’s got a 2nd opinion and they gave me false information regarding my teeth . Once I got a 2nd opinion I was told I only had one cavity . I had appointments set up and always get canceled the day before or day of and don’t tell you why . Never would recommend this place for anyone . The workers just stare at you and don’t say anything very unprofessional. Never going back here ag... read more

James P's profile image
James P 
6 months ago

The worst dental office shoukd be shut down. Had an appointment for 2:30 wa never called back to be seen even after i went to the window twice was called to the door to be seen at 3:55 for a 15 minute procedure dentures. In the process i had gaged and pucked on my self because of the denture goo being forced down my throat and being smeared into my mustache and goatee as being told that i need to have shaven my face for this procedure, my facial hair is part of my religion noris pagen. After top plate was removed was told th... read more

Douglas M's profile image
Douglas M 
6 months ago

0 stars. Apparently I had to give at least 1 star. Not deserved at all. Unprofessional would be a generous way to describe my experience here. Rude and disrespectful on so many levels. My new dentist has been trying for almost a month to get my dental X-rays from Wilson Dental. Horrific experience. Do not go here!!!!!!!!!!!!!!!!!!!!!!! 

Priscilla A's profile image
Priscilla A 
7 months ago

This place needs to be shut down beyond the customer service being so unprofessional and rude. The place was unsanitary. No soap in the bathroom. Bathrooms were disgusting. Waiting room was disgusting with stains wet stains on the carpets and ceilings no AC no hand sanitizer, no facemasks provided two water fountains that do not work but they did managed to put signs on the wall for social distancing. Which I found funny because of the poor air circulation, no masks, no hand sanitizer and a place being so unsanitary with har... read more

Frequently asked questions about Wilson Dental

How is Wilson Dental rated?

Wilson Dental has a 3.2 star rating with 1,281 reviews. 

When is Wilson Dental open?

Wilson Dental is closed now. It will open tomorrow at 7:30 a.m. 

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