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Wilora Lake Healthcare Center
- Rehabilitation Center
- Charlotte, NC
About this business
Wilora Lake Healthcare Center is a place to get better, a place for living. As a 70-bed skilled nursing center, and a proud member of the Consulate Health Care family, our culture creates a community where Consulate staff cares for patients and residents like family, not because it's their job, but because it's their calling. We are Ambassadors of Care.
Location details
6001 Wilora Lake Rd Suite 200, #200, Charlotte, NC, 28212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rehab center. Nurses and staff were not in the nurses station for long periods of time. Patients calling for more than 10 minutes. Staff was nowhere, I personally had to hunt someone down. Staff were loud, some were very unprofessional as in attitude and care. Some staff members were in compliance towards giving pain medicine when needed, or slow in administering pain medicine to a hospice patient upon hospice orders. Had to repeatly tell staff about patient bad shoulder not to touch or roll on the bad shoulders side. Direct... read more
Rehab center. Nurses and staff were not in the nurses station for long periods of time. Patients calling for more than 10 minutes. Staff was nowhere, I personally had to hunt someone down. Staff were loud, some were very unprofessional as in attitude and care. Some staff members were in compliance towards giving pain medicine when needed, or slow in administering pain medicine to a hospice patient upon hospice orders. Had to repeatly tell staff about patient bad shoulder not to touch or roll on the bad shoulders side. Direct... read more
They are not very good on follow up and communication in regards to administration and at least 2 nurses I came in to contact with during my visit at the Rehab Center. Some what disorganized when it comes to patient check in. Low on required supplies at patient check in for fall mats and bed alarms for at risk fall patients. You have to stay on top of them about care for your loved one. I found the CNA's to be helpful and very good. After constant follow up and visits, care did improve for my loved one. I was advised by one ... read more
This is a very bad facility!!! and the patient healthcare service here is atrocious. I have waited over an hour for the nurse after I pressed the call button. I am a good diabetic and on several times I have had take my own blood sugar level because nobody else here did. These and other issues here are due to the lack of proper staffing because they do not have enough nurses and CNA's to take care of the number of patients that are here. I would not recommend this facility to anyone.
Were you able to get all of your questions answered while you were at this senior care facility? Some were answered Did the staff at this senior care facility use excessive foul language? No Was it easy to find parking at this senior care facility? Yes, it was convenient Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you? Yes, they could have waited Was this senior care facility's staff friendly? They did what I asked, not a bit more
Would you recommend this nursing home to others? Yes Did this provider take time with you at your appointment? Yes Did this nursing home answer all of your questions? Yes Were you glad that you had the appointment with your provider? Yes Is this business handicap-accessible? Yes
Does the provider's staff try to be helpful? No Would you recommend this nursing home to others? No Did the staff help you feel comfortable when you called with questions or concerns? No, very uncomfortable Does this provider use current and safe equipment? Not at all; the equipment is dangerous! Was the waiting area spacious enough? Not at all
Was this provider's office too loud? Not at all, it was very peaceful and quiet
Was this provider's staff friendly? Not Really Is this provider easy to reach in an emergency? No. It took me several times to get through. Did this provider seem irritated to be working with you? Somewhat, they could have been kinder Did this provider listen to your input and concerns? Somewhat. But I mostly felt ignored. Does this provider leave you on hold for a long time when you call? Yes, it never fails. I'm put on hold forever when I call
Frequently asked questions about Wilora Lake Healthcare Center
How is Wilora Lake Healthcare Center rated?
Wilora Lake Healthcare Center has a 3.2 star rating with 92 reviews.
When is Wilora Lake Healthcare Center open?
Wilora Lake Healthcare Center is open now. It will close tomorrow at 12:00 a.m.
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