Willis Orchard Company

Lindsay A. 

on Birdeye

6 months ago

If I could give 0 stars I would. I recieved a dead tree and their response was “ these things happen.” They stated there’s only a partial guarantee but no refund-meaning you have to pay shipping to receive a new tree replacement. I’m Very disappointed and I wish I would have read reviews before I purchased a dead tree. Don’t bother with this company at all. Don’t get screwed like I did!!!! 

Billy R D. 

on Birdeye

3 years ago

When I had aproblem I always went Jay .I never had a problem with Jay .Yes ,I ,ve order from them for yrs .We talk about it ,Jay has never gave me a problem ! As a matter of fact he has help me when I have had a problem with a plant . They have been go to me  

D G. 

on Birdeye

3 years ago

I tried to contact them last year to cancel an order when I had family emergency and had to relocate. Charged for order at time n then months later sent me about to ship notice, so I called back to cancel. The lady that always answers the phone said to call back when it actually shipped fedex. I did as instructed and when called her back, she said could not cancel, return or reroute the shipment. Unless I paid 25$. By this time, I had also talked to FedEx who advised I was recipient n could not change the delivery but ship... read more

William W. 

on Birdeye

3 years ago

Purchased 3 trees from this company and one was dead. I contracted Willis Orchard and they wanted me to send them $35 to cover shipping for a tree I paid $45 for??? This is the way they provide customer service???? I can only imagine how many times this has happened to other customers but I will check with the BBB and file a complaint.  

Darlene B. 

on Birdeye

5 years ago

I ordered several trees from Wilis Orchard, the majority arrived ok not near the size I paid for. Two, however, arrived broken, I called them I emailed them twice then had to call again. The representative stated they would send replacements out that I was to keep the box as proof. I called in again after two weeks and no shipping notice. I spoke with Carrie, she was very rude told me that this was their busy time that she would get them out. I ordered trees the same day from another company and received better-looking tr... read more