Willcox Service & Tire

Thomas N. 

on Citysearch

10 years ago

Some of the absolute worst customer service I have ever experienced. Personally stopped in to make an appointment for oill change, tire rotation, NYS inspection, and alignment. Assured that I could wait for the car. Arrived at the appointed day and time 15 minutes early. Person who checked me in was rude and could care less if I left my car. Told me it would be ready 2 1/2 hours later. Came back to a $150 bill and no alignment. $50 higher than I was quoted because the oil filter was more expensive than expected and they need... read more

jim1977 

on Citysearch

13 years ago

worst mechanic experience – I had my car towed to wilcox on a Saturday. By the following Saturday, they had spent four hours on my car, and had no plans to continue working on it. (the dashboard and stereo were hanging by wires, and the screws were thrown around the floor of my car). I had to have my car towed to another mechanic (with the dash removed and a flat tire). They told me they had more important customers! They told me they would hold my car and refuse to release it to me unless I paid $350 even though in seven da... read more

redneckgirl99 

on Citysearch

15 years ago

great work – they have very good mechanics, all of the mechanics know what they are doing. They are very helpfule and try to explane what is wrong with the car. Even the people out front are nice. I would defitly take my car or truck. 

aholgate 

on Citysearch

16 years ago

Honest, Courteous, Great work and FAIR price! – I came back to Ithaca from New Hampshire for a small gathering of old classmates. I was in my BMW 740i when in Richford my idler pulley broke for my water pump. I had the car towed to Wilcox Tire per a recommendation. Kelly who works for Wilcox tire worked hard at trying to find parts for this the same day but there was nothing local or within 60 miles that wasn't special order. I was able to locate the parts back here at Stratham BMW and had a person that was traveling this wa... read more

rippeterson 

on Citysearch

17 years ago

Nothing Unnecessary! – Willcox Automotive is GREAT. Being a woman, one of the last things in the world that I like to do is go get my car repaired. Let's face it: Most car places treat women like second-class citizens... and try to take advantage of their perceived naivety. I am NOT naive when it comes to cars. AND I have been known to pull my car right out of a garage when I perceive that they are trying to take advantage of me. With that said: The staff at Willcox DO NOT talk down to women. They give it to you straight and... read more

supersnoco 

on Citysearch

17 years ago

Bad communication within their own business!!! – When I Initially called Wilcox Auto, I was treated very kindly by Tom, but then when my car was actually in there, I was jerked around and everything that made the place of business seem reasonable and the intital reason i chose them over, say HUNTS auto, was retracted by Shane. For example, I was told by Tom that the intial inspection charge of $65 would be put towards the repair charge price, (so if they did repairs, I basically would not have to pay that inspection charge i... read more