White's Appliance

JS L. 

on Citysearch

10 years ago

My family and I have used whites for years, but our recent experience put an end to that. Whites may have the worst customer service I have ever experienced. We called for service and were told they would be out by 5 the next day. After waiting for the repairman all day without showing, we called back and were told that no one had scheduled us for service and that it would be at least 10 days before they could come out.....they had to much going on. On top of everything was the way they treated us on the phone, very short an... read more

Amanda P. 

on Citysearch

11 years ago

Similar experience to other reviewer. We needed a replacement part for our refrigerator, and after the initial consult and a promise of a Monday repair, Monday comes and goes with no one showing up. We call and get empty promises of calls back and and a new repair date, but nothing follows through. We are now a week out of the original repair date with no one contacting us back and a still broken appliance. Inept is the correct word. 

Susan G. 

on Citysearch

13 years ago

Inept & A Wee Bit Dishonest – We bought a washer on April 10, 2012 to be delivered on April 12 between 11 and 1. When it hadn’t been delivered by 1:30, I called to check. I was told that they had called my husband to tell him that they would be late and would arrive by 3. My husband was in meetings all day so I couldn't confirm. When they didn’t arrive by 5, I called again. This time, they said they didn’t know who I was and had no record of our purchase. I called my husband who said he had talked to no one from White Applia... read more