Craig B. on Birdeye 5 months ago
12/28/2022, 15:21 PM
Run from this HOLY high pressure, uncomfortable office.
I recommend East Boca Smiles at (561) 395-1190. Their team was professional and welcoming from the start. It was a great experience compared to this one.
I came in on a friend's recommendation, to repair a bonding that broke. As soon as Kerri White came to my room, she pulled a scan that the hygienist did and started with her "you need braces" bit when I had them twice & my teeth are perfect. Arguing with me, leaving me very uncomfortable. Bringing up the "invisilign" 3 times. I came in for a bond repair, not a consultation for braces.
Then she recommended a cosmetic procedure to "push my teeth down" and I have never heard of this. I certainly do not need it.
Lastly, she went into, "I can do veneers" and I do not need those either.
She asked why I did not go to the dentist who did this last repair. I said it has been 16 months and it fell out, so I want it done right. Quite awkward.
When I asked if she was able to repair the bonding I came in for, she said she wouldn't guarantee her work for more than a day or week. She said, "When it falls off, you would have to pay again." I said I wasn't interested in her doing any work. She told me to see the dentist who did the work sine she could not guarantee her work. So I left.
When I called my last dentist, they told me Kerrie called to leave a message that I stormed out of her office and was coming to their office now. Huh?? They felt apprehensive and said they did not me to come there and to find someone else to fix the repair. I never asked Kerrie to do that and I have no idea why she would say that.
I would not recommend this office to anyone. That was vindictive of her. I had no idea she was upset about anything and that was extremely uncalled for.
East Boca would not recommend any braces, veneers or a procedure to push my teeth down and damage nerves. They fixed the bonding and it was an impressive experience.
