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Where the Heart Is
- Assisted Living Facilities
- Burlington, WA
About this business
Location details
410 S Norris St, Burlington, WA, 98233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Staff here are very caring and remodel looks great!
Our rating 1.0 Following glowing 4.9 recommendations and a wonderful tour. We moved our 91 year old mother into Where the Heart Is, Burlington WA. The reality we experienced could not have been further from those initial observations. Once our Mother moved in, nothing was provided as promised in the tour. We had to ask multiple times regarding housekeeping, laundry service, 2 hr regular nurse check-ins, shower support, her help medallion (worn around her neck), medications, a $500 move-in refund, general nursing support and ... read more
Our rating 1.0 Following glowing 4.9 recommendations and a wonderful tour. We moved our 91 year old mother into Where the Heart Is, Burlington WA. The reality we experienced could not have been further from those initial observations. Once our Mother moved in, nothing was provided as promised in the tour. We had to ask multiple times regarding housekeeping, laundry service, 2 hr regular nurse check-ins, shower support, her help medallion (worn around her neck), medications, a $500 move-in refund, general nursing support and ... read more
Overall, we’re happy. You do a good job engaging the residents in various activities. Specific caregivers go out of their way to care for Sally. Concerns: 1. Sally’s clothes and wheelchair are often caked with food. 2. Items (glasses, wheelchair pad, clothing) often go missing and we have to find them. 3. Billing issues. I was not satisfied with the credit my mom received while she was in the hospital and rehab facility after her surgery last spring. 4. Some of your best people (Jenny, Kristi) have been let go, I understand.... read more
Frequently asked questions about Where the Heart Is
How is Where the Heart Is rated?
Where the Heart Is has a 4 star rating with 44 reviews.
When is Where the Heart Is open?
Where the Heart Is is closed now. It will open on Monday at 9:00 a.m.
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