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Where the Heart Is
- Assisted Living Facilities
- Burlington, WA
About this business
At Where The Heart Is, residents enjoy an active, engaging lifestyle that promotes wellness and independence. It is our goal to keep our residents linked to resources and opportunities that will fulfill their needs and interests in the Burlington area. Residents have many opportunities to participate in a variety of life enriching activities and events designed to stimulate the mind, body and soul. From cocktail-hour gatherings where you can learn about the nuances of a good Pinot Noir, to a discussion of the latest best sel... read more
Location details
410 S Norris St, Burlington, WA, 98233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall, we’re happy. You do a good job engaging the residents in various activities. Specific caregivers go out of their way to care for Sally. Concerns: 1. Sally’s clothes and wheelchair are often caked with food. 2. Items (glasses, wheelchair pad, clothing) often go missing and we have to find them. 3. Billing issues. I was not satisfied with the credit my mom received while she was in the hospital and rehab facility after her surgery last spring. 4. Some of your best people (Jenny, Kristi) have been let go, I understand.... read more
For the most part, my Aunt receives adequate care. I visit every week, even though my aunt has aphasia. However there are issues that could be improved; I frequently can't find clothes or items that clearly have been marked as her belongings. Also, my cousin reported smelling urine in her laundry and bathroom. I believe the most important is lack of communication. I found out that Glorya's bedframe had broke after she had to sleep in a recliner for 3 nights. This could have been avoided had someone notified me, but they neve... read more
I've been in these facilities since I was 8 years old. I am now 27. And I have never seen such carelessness especially in management. I worked there from November 2023 until yesterday. And everytime we all thought "ok, this has to be rock bottom..." it got worse. If you love your family member, don't bring them here. I'll miss all my people 💔
This is my Dad. He lived here for several years until he passed over to his next "assignment." () From what I hear, in the beginning of his tenancy, my dad could be quite onry but the staff never gave up on him. As he settled in and got as use to being away from his beautiful home as he could, his rough edges slowly faded. I will be forever grateful to the staff for putting up with him all while taking care of him. You are appreciated. Thank you all so very much, Teri Baker On behalf of my Daddy, Dix W. Baker. One thing I'm ... read more
Frequently asked questions about Where the Heart Is
How is Where the Heart Is rated?
Where the Heart Is has a 4.1 star rating with 41 reviews.
When is Where the Heart Is open?
Where the Heart Is is closed now. It will open at 9:00 a.m.
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