This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Where the Heart Is
- Assisted Living Facilities
- Burlington, WA
About this business
At Where The Heart Is, residents enjoy an active, engaging lifestyle that promotes wellness and independence. It is our goal to keep our residents linked to resources and opportunities that will fulfill their needs and interests in the Burlington area. Residents have many opportunities to participate in a variety of life enriching activities and events designed to stimulate the mind, body and soul. From cocktail-hour gatherings where you can learn about the nuances of a good Pinot Noir, to a discussion of the latest best sel... read more
Location details
410 S Norris St, Burlington, WA, 98233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our rating 1.0 Following glowing 4.9 recommendations and a wonderful tour. We moved our 91 year old mother into Where the Heart Is, Burlington WA. The reality we experienced could not have been further from those initial observations. Once our Mother moved in, nothing was provided as promised in the tour. We had to ask multiple times regarding housekeeping, laundry service, 2 hr regular nurse check-ins, shower support, her help medallion (worn around her neck), medications, a $500 move-in refund, general nursing support and ... read more
Our rating 1.0 Following glowing 4.9 recommendations and a wonderful tour. We moved our 91 year old mother into Where the Heart Is, Burlington WA. The reality we experienced could not have been further from those initial observations. Once our Mother moved in, nothing was provided as promised in the tour. We had to ask multiple times regarding housekeeping, laundry service, 2 hr regular nurse check-ins, shower support, her help medallion (worn around her neck), medications, a $500 move-in refund, general nursing support and ... read more
Overall, we’re happy. You do a good job engaging the residents in various activities. Specific caregivers go out of their way to care for Sally. Concerns: 1. Sally’s clothes and wheelchair are often caked with food. 2. Items (glasses, wheelchair pad, clothing) often go missing and we have to find them. 3. Billing issues. I was not satisfied with the credit my mom received while she was in the hospital and rehab facility after her surgery last spring. 4. Some of your best people (Jenny, Kristi) have been let go, I understand.... read more
For the most part, my Aunt receives adequate care. I visit every week, even though my aunt has aphasia. However there are issues that could be improved; I frequently can't find clothes or items that clearly have been marked as her belongings. Also, my cousin reported smelling urine in her laundry and bathroom. I believe the most important is lack of communication. I found out that Glorya's bedframe had broke after she had to sleep in a recliner for 3 nights. This could have been avoided had someone notified me, but they neve... read more
Frequently asked questions about Where the Heart Is
How is Where the Heart Is rated?
Where the Heart Is has a 4 star rating with 43 reviews.
When is Where the Heart Is open?
Where the Heart Is is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com