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Wheel Works
- Tires
- Milpitas, CA
About this business
Location details
2 N Abel St, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Terrible service. They had my vehicle for over 24hrs to replace two tires. Was told to come back the next day at 5pm for pick up. Verified 230pm day of pick up that vehicle would be ready at 5pm. Was not worked on AT ALL! Had to wait two hours. Service rep Gil was terrible. The technician also could not follow simple instructions on the work order. I requested to inspect both passenger side tires and keep the one the one with the best tread and have it installed on the front. As i was watching him i had to correct him and le... read more
BAD EXPERIENCE with manager, CHARLIE LONG-time customer of over 30 years. I loved working with Albert when he was the manager, unfortunately for this franchise owner, Albert is no longer at this store. Wanting to take advantage of the tire 3-day sale (which ends today) As soon as the store opened (at 9am) I called to schedule the installation. CHARLIE ( manager) SCOLDED me for not calling a day before. He said, "I told you that you needed to call me a day before". No, Charlie you did not mention that. Not once! Not 10 days a... read more
Business response:
Hi Lisa, we apologize for your negative experience, and we would like to assist. Please send us a private message with your phone number, address, email, and invoice number so that we may share your experience with our management team. Additionally, would you prefer the store resolve this or would you like to notify upper management? We appreciate the opportunity to address this issue, and we value you as a Wheel Works customer. ^Gen
RecommendedThey got me in and out in a timely manner. They didn’t try to sell me on things not needed which was great. Price was reasonable as well.
RecommendedAwesome service...I called yesterday afternoon about the oil light flickering and they said to bring it in...i brought it in this morning and they took me in right away!! best service I receive is from this location in Mountain View.
RecommendedGood service and cordial staff
RecommendedI have done business with this shop for many years now. They are courteous, honest and basically know what they're doing. The vehicle is quickly repaired or serviced, usually within the same day. The estimate is usually what I pay, and if something else is found, they call you and let you know what's happening. They are my "go to" mechanics. I'm glad they're still there for me and my vehicle. For a long time, I really wasn't aware that they offer so many more choices than just tires. But they do, and they do it well. I will ... read more
RecommendedThey get me in and out quickly rotation and oil change When shopping for tires Costco probably was a cheaper price by a little bit But to get your tires rotated at Costco do you need three hours even with an appointment
RecommendedGood service. Staff here are friendly and good Customer Service
RecommendedThese guys are awesome! Quality service and clean nice waiting area with free coffee!
Frequently asked questions about Wheel Works
How is Wheel Works rated?
Wheel Works has a 4.1 star rating with 400 reviews.
When is Wheel Works open?
Wheel Works is closed now. It will open tomorrow at 7:00 a.m.
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